Administration Assistant

**Aussie Life Care**

**About us**

ALC operates as a Registered NDIS provider, we currently have opportunities for Permanent Part-time administration assistant role in our office in South East Melbourne. We support many unique individuals with a disability to lead independent lives which will assist engagement within the community and at the same time achieve all their life goals. Our organization delivers high-quality services that enable our participants to live an independent life but at the same time listen to the views of clients and families. Our ultimate goal is to maximize the independence and functional skills of participants to achieve the best quality of life

**Join our team and support our clients to get more out of life**

The role: We are seeking a casual role Admin assistant based in our Cranbourne Office with experience working in the similar role in Disability/Mental Health sector. Reporting to Senior Management, schedule day-to-day activities will include the following;
- Provide exceptional customer service in a timely manner.
- Answering calls from employees and clients
- Liaise with the care team and accounts team to ensure uninterrupted client service.
- Documentation and related office administration Tasks.
- Data Entry: Creating employee profiles
- Printing, scanning and photocopying
- Managing employee's files
- Keeping notes from all internal and external communication
- Coordinating and overseeing all rostering and scheduling tasks
- Ensure all rostering and scheduling requests are efficiently and effectively managed in consultation with participants and care team
- Ensure support workers are placed into active shifts based on individual participant needs and follow up progress
- Actively participate in a rotating on-call roster outside of normal business hours (Ability to be on-call at home on rotational weekends and evenings)
- Ensure complaints & compliments are dealt efficiently
- Record Management & Data Entry tasks
- Support and guide a pool of Disability Support Workers with their day-to-day activities
- Working closely with our Management Team & Intake Managers to develop teams of care for participants
- Identifying shortfalls and managing proactive solutions within the team
- Other duties as required by your line manager or delegate

**Essential Criteria**

Please consider this role if you interested in learning and growth to get more out of life and enriching your career. To be successful in these roles, you will need to meet the following criteria;
Strong customer service experience (mandatory)
- Possess excellent computer literacy including Microsoft Word, Excel and Outlook;
- Have excellent written & oral communication skills, influencing & negotiation skills and critical problem-solving skills
- Possess excellent organisational, time management skills and attention to detail
- Have previous experience of working in a scheduling role;
- Background as a support / care worker / customer service [or similar] role with people in healthcare or disability areas is desirable.
- Clear NDIS Worker Screening Check, Working with Children & the right to work in Australia.

Initially, this is a Part
- time role working 20-30 hours per week. We aim to offer a Permanent Full-time role once the probationary period is successfully reached.

**Job Types**: Part-time, Permanent
Part-time hours: 20-30 per week

**Salary**: $25.00 - $37.00 per hour

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Shift work

COVID-19 considerations:
We do have COVID-19 precautions and management in place.

**Experience**:

- Disability Support Service: 1 year (required)
- Microsoft Office: 1 year (preferred)
- Human resources management: 1 year (preferred)
- Administration: 1 year (preferred)

Licence/Certification:

- Driver Licence (required)

Work Authorisation:

- Australia (required)