Provider Relationship Manager

A full-time, permanent opportunity has arisen for a Provider Relationship Manager to join our Bupa Medical Visa Services team Bupa Medical Visa Services (BMVS) provides health assessments and related services for immigration purposes.

In this fast paced and dynamic role, you will be responsible for supporting our Partner Clinics and Specialist Providers to be successful, self-organised and adaptive. You will build strong relationships with stakeholders to deliver the right solutions aligned to business strategy and values; enabling them to deliver exceptional customer experience, outstanding client outcomes and highest level of clinical safety and quality.

Reporting to the National Provider Manager this is a hybrid role with the ability to work from home and the Melbourne CBD office.

**What will your day look like**:

- Lead, coach and manage Partner Clinics and Specialist Providers to deliver results in line with agreed performance targets
- Manage workflows across multiple channels and ensure high quality service
- Communicate effectively with internal stakeholders, whilst building strong working relationships
- Manage external stakeholders, troubleshooting complex issues and achieving best outcomes
- Produce and manage business and stakeholder reporting
- Support the delivery of remote and site audits, including preparation of scope and improvement plans
- Project development relating to portfolios with internal and external stakeholders
- Contribute to development assigning and monitoring of online learning modules
- Identify and implement innovative solutions towards process improvement

You may also carry out any other duties reasonably requested by Bupa from time to time.

**Why work at Bupa?**

We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people’s health, wellbeing, and futures.

Our health is the most important thing we have and at Bupa, caring is at the centre of everything we do - helping people live longer, healthier, happier lives and making a better world. We also know that to care for our customers, we must first care for our people. That is why Bupa has launched Viva Healthier and Happier - our new and comprehensive global health and wellbeing program for our employees. It includes all aspects of health - from mental and physical, to financial, social and environmental wellbeing.

Through the Viva Healthier and Happier program, we’re providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.

**What do I need?**
- Strong stakeholder management
- Experience in health care delivery or service-based industries involving relationship management
- Excellent verbal and written communication skills
- Experience in dealing with complaints and escalations
- The ability to coach, train, and motivate service providers and evaluate their performance
- Excellent problem solving, leadership, and customer service skills
- Analytical skills and the ability to understand data and trends
- Strong ability to plan and prioritise workloads, across multiple channels
- Ability to change and pivot as required, holding a collaborative mind-set
- Relevant industry and professional memberships

**About Bupa Asia Pacific**

Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.