Service Coordinator

2 weeks ago

Gosford, Australia NSW Government -Service NSW Full time

**Job Title**: Service Coordinator
**Salary**: SNSW Grade 6 - The package includes base salary range of $87, 504 - $93, 111, plus employer's contribution to superannuation and annual leave loading.
**Location**: Brookvale
**Employment Status**: Full-Time, Ongoing

***

**About the opportunity**

Day-to-day, the Service Coordinator supports and coaches a team of customer service team members, ensures efficient operations and quality service levels are maintained, acts as the escalation point for issues impacting customers and performs financial and admin duties as required.

This role requires a high degree of face-to-face interaction and supports the Service Centre Manager in the form of employee management and various financial and administrative duties when required.

If you are passionate, tech savvy and a dynamic leader capable of managing change to achieve this exciting digital transformation for our customers we want to hear from you.

**What you will bring to the role**:

- A genuine passion for delivering a great customer experience as this role involves a high degree of face-to-face interaction
- Previous experience in supervising or leading a team in a high-volume customer centric business or similar environment
- Ability to coach, train and mentor employees to achieve individual and organisational goals
- A keen interest to keep abreast of NSW government initiatives and maintain a high-level specialist knowledge relevant to Service NSW products, processes and operating practices and procedures
- Proactivity in balancing resources to ensure optimal service levels, including the promotion of self-service facilities and allocating resources by demand
- Innovation by contributing new ideas to support continuous improvement strategies

**About Service NSW**

At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivery first-class customer experience to all citizens and businesses across NSW.

**Other information to know**:
**Remuneration**
SNSW Grade 6 package includes base salary range of ($87, 504 to $93, 111), plus employer's contribution to superannuation and annual leave loading.

**Availability / Rostering**
Service Centre operating hours vary between locations: Monday - Friday 8.30am - 5.00pm and Saturday 8:30am to 12:30pm.

This full-time role requires flexibility to work on a rotating roster across the operating hours of the centre, in accordance with business requirements.

This recruitment activity will also be used to create a talent pool for future ongoing and temporary roles and is valid for a period of up to 18 months.

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**Our Commitment to Diversity, Inclusion & Flexibility**

We are committed to diversity, inclusion, and new ways of working.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

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