Service Coordinator

**Job Title**: Service Coordinator
**Salary**: SNSW Grade 6 - The package includes base salary range of $85,345 - $90,813, plus employer's contribution to superannuation and annual leave loading.
**Location**: Various Service NSW Centre’s located in the Sydney North and Central Coast Area
**Employment Status**: Ongoing and Temporary Opportunities

**_Service centre locations in this region:_**_ Brookvale, Castle Hill, Chatswood, Erina, Gosford, Hornsby, Ryde, Toukley, Tuggerah, Warriewood and Woy Woy_

**About the opportunity**

Day-to-day, the Service Coordinator supports and coaches a team of customer service team members, ensures efficient operations and quality service levels are maintained, acts as the escalation point for issues impacting customers and performs financial and admin duties as required.

This role requires a high degree of face-to-face interaction and supports the Service Centre Manager in the form of employee management and various financial and administrative duties when required.

If you are passionate, tech savvy and a dynamic leader capable of managing change to achieve this exciting digital transformation for our customers we want to hear from you.

**What you will bring to the role**:

- A genuine passion for delivering a great customer experience as this role involves a high degree of face-to-face interaction
- Previous experience in supervising or leading a team in a high-volume customer centric business or similar environment
- Ability to coach, train and mentor employees to achieve individual and organisational goals
- A keen interest to keep abreast of NSW government initiatives and maintain a high-level specialist knowledge relevant to Service NSW products, processes and operating practices and procedures
- Proactivity in balancing resources to ensure optimal service levels, including the promotion of self-service facilities and allocating resources by demand
- Innovation by contributing new ideas to support continuous improvement strategies

**About Service NSW**

**Service NSW** is making it easier for people and businesses across NSW to access government services. Since launching in July 2013, we have successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork.

Our customer-centric solution offers simpler and faster access to government transactions through our digital channels, a 24/7 phone service and an expanding network of service centres. We currently partner with over 50 agencies to offer over 1,000 NSW Government transactions.

**Other information to know**:
**Remuneration**
SNSW Grade 6 package includes base salary range of ($85, 345 to $90, 813), plus employer's contribution to superannuation and annual leave loading.

**Availability / Rostering**
Service Centre operating hours vary between locations: Monday - Friday 8.00am - 5.30pm and Saturday 8:30am to 3:00pm.

This full-time role requires flexibility to work on a rotating roster across the operating hours of the centre, in accordance with business requirements.
- Your current resume that details your experience and how you meet the capabilities of the role.
- In lieu of a cover letter, a one-page attachment to address the targeted question below (300 word limit).

**_Targeted question:_**_ Please outline your relevant experience that would see you succeed in this leadership role and what specific skills you would bring to support and lead a customer-centric team._

This recruitment activity will also be used to create a talent pool for future ongoing and temporary roles and is valid for a period of up to 18 months.

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**Our Commitment to Diversity, Inclusion & Flexibility**

We are committed to diversity, inclusion, and new ways of working.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.