Disability Service Coordinator

POSTION: Service Coordinator

We are currently seeking an experienced Service Coordinator to join our team at Inca home services as permanent part time.

The service coordinator will work closely with our NDIS participants with disability, psychosocial disability, families/carers and support workers to deliver quality, person centered, and goal focused outcomes in an efficient and safe working environment.

Responsibilities include;
- Hybrid role involving administration, supervision and support hours.
- Onboarding the new clients and ensuring that all the required tasks are fulfilled.
- Creating the Service agreements and updating these when required.
- Liase with Support coordinators, families, clients, Pharmacy, GP, OT, Physio and other relevant team members to ensure the smooth service provisions.
- Supervise site operational activities, including client service delivery, site safety, customer care and safeguarding, site inventory and issue management.
- Support the financial performance of the home service site through effective management of operating expenditure in line with budget.
- Provide support to clients aligned to their personal plans, goals and any other requirements.
- Supervision of a small team on a rotating roster to maintain effective site operations and resolve issues.
- Ensure team member awareness of individual client’s requirements.
- Deliver and encourage others in the accurate documentation of all activities to ensure an accurate audit trail and maintenance of progress notes.
- Medication Management and Behaviour Support supervision and monitoring.
- Ensure all the client’s assessments are up to date and the organisation is compliant in-service delivery as per NDIS quality and safeguard commission.
- Providing clients with additional support where required, such as diabetes management, Epilepsy management (where appropriate training has been provided)
- Assist with participant’s physical and mobility requirements in accordance with the training provided and the relevant workplace health and safety standard, including transferring of participants.
- Report writing for NDIS plan reviews and assisting with the review process.
- Assisting in continuous improvement of the policies and documents related to client’s care needs.
- Ensure continuous smooth service delivery for the clients throughout and assist with problem solving and completing all the requested tasks from the management.

Eligibility:

- Minimun certificate III in Disability and/or Certificate III in Individual Support or any relevant qualification to the related sector is desirable.
- Demonstrated ability in assisting vulnerable people to identify goals and in assisting them to make the necessary choices and decisions to achieve these goals.
- Knowledge and understanding of the NDIS Quality & Safeguarding Framework or the ability to develop.
- Demonstrated understanding of disability services provision and NDIS or the ability to develop.
- Ability to supervise the site operations and deliver services aligned with organisational policies and procedures.
- Management experience within the Disability Sector or related sector.
- Experience within residential services support for people with disability.
- Experience with supervising and coordinating after hours and on-call care.
- Ability to manage conflict whilst remaining calm and alert.
- Ability to coordinate delegated activities to meet outcomes within required timeframes.
- Flexible and is able to work under pressure

**Benefits**:

- Employee mentoring program
- Professional development assistance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Central Coast Gosford NSW: Reliably commute or planning to relocate before starting work (required)