NDIS Service Coordinator

About us

Just Better Care is one of Australia's largest providers of national in-home aged care & disability support services. Our mission is to help people in Australia gain access to exceptional personalised services that enable them to live safely and independently in their own home and add value to their lives.

Just Better Care Central Coast has been servicing the Coast community for over 20 years and prides itself on a locally based, hardworking, enthusiastic and positive team. We are looking for our next NDIS Service Coordinator to come join our talented team

About the role

The NDIS Service Coordinator will liaise with support coordinators, case managers and participants/participants' advocates to ensure services are provided in accordance with the participant's assessed needs and support professional's availability. The overall responsibility is to provide quality operational services, while maintaining efficiency and meeting compliance and procedural requirements.

The NDIS Service Coordinator will be responsible for the drafting of NDIS service agreements, claiming from the NDIS portal/Plan Managers, ensuring all NDIS participant documentation is up to date and liaising with NDIS participants and their support coordinators/advocates.

We are a small, diverse and hands-on team who all work together daily, making it the perfect culture to learn all areas of the business. The NDIS Service Coordinator will be supported and trained by our Operations Manager. The NDIS Service Coordinator will also assist our service coordination team, who play an integral role in ensuring services are delivered to our customers effectively and efficiently.

This role is a permanent position with the opportunity to work full time Monday to Friday, 38 hours per week 9am-5pm. This position also has the opportunity for hybrid working, once trained, with the opportunity to grow in the role.

Key responsibilities

• Drafting NDIS service agreements, liaising with plan managers and claiming from the NDIS portal
• Ensuring all NDIS participant documentation is up to date including care plans, customer profiles, health care plans, OT reports, speech therapist reports, manual handling plans, WHS documentation, mealtime management plans, risk assessments physio and exercise plans in conjunction with our Clinical Team.
• Liaising with NDIS participants, local area coordinators, support coordinators and advocates to assist participants to implement their NDIS plan with Just Better Care Central Coast
• Handling and addressing feedback/complaints/incidents related to NDIS participants and following up with JBC team members
• Assisting with NDIS enquiries and exploring new avenues for new enquiries
• Working with the Clinical Team to ensure all necessary records are kept in each NDIS participants file accurately and kept up to date to ensure JBC support workers are receiving all the necessary information to provide a safe and quality service to JBC's NDIS participants.
• On boarding new NDIS participants in line with JBC procedures and completion of documentation
• Monitoring NDIS participants' budgets and utilising this information to assist participant/advocates in increasing/decreasing their schedule of support in line with their NDIS goals.
• In conjunction with the Service Coordination Team, develop and manage participants service schedules, including service planning, confirmation and short notice placements and cancellations. Assist with answering calls and emails.

About you

• Minimum of 2 years' experience in a similar NDIS role preferred; including drafting service agreements, claiming from the NDIS portal, scheduling services and liaising with NDIS participants, local area coordinators, support coordinators and advocates to assist participants to implement their NDIS plan
• Experience in addressing and handling feedback, complaints and incidents
• Experience in (or the willingness to learn) risk assessments within a workplace safety context
• Demonstrated high level verbal and written communication skills, including familiarity with and confidence in using, the Microsoft Suite
• Demonstrated commitment to working within a strengths based, goal driven, person-centred framework
• Proven relationship management with all internal and external stakeholders, as well as good interpersonal and negotiation skills
• Current NDIS Worker Screening Check (NDISWC)
• Current Working with Children Check
• Current Driver's License

We look forward to receiving your cover letter and resume