Customer Service Officer

2 days ago

Gosford, Australia NSW Government -Department of Customer Service Full time

**Customer Service Officer, Gosford, Ongoing**
- Salary starting from $75,992 + 10.5% super
- Status: Full time, Ongoing role
- Location: Gosford
- Operational role providing onsite (face to face) customer service 5 days per week

**About the role**:
Deliver high quality customer service providing assistance, information and customer support services to facilitate the effective operation of the team.

***Your key responsibilities include**:

- Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards
- Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible
- Collect and compile information for, and prepare documentation and correspondence in line with quality and organisational requirements, to support information flow and to inform decision making
- Complete routine financial transactions and purchasing services, ensuring compliance with agency standards and procedures
- Provide a range of administrative and support services, including but not limited to records management, routine correspondence, meeting and event coordination, to support the effective operation of the team/unit

**This position is a face to face, onsite, customer service position based in Gosford CBD.**

***Key skills and experience to be successful**:

- Delivering multiple customer service activities and services in line with agreed standards, timeframes and milestones, given tight timeframes and the need to maintain accuracy and attention to detail
- You will have demonstrated experience in either Mailroom operations, Fleet management or Facilities management.
- Prioritising tasks and requests for information, in a high-volume working environment with competing priorities, to ensure timeframes are met
- Providing a range of administrative and processing tasks with accuracy and efficiency in a high-volume work environment

**How to Apply**

Please submit your CV (5 page maximum) with a maximum two page cover letter outlining how your experience meets the focus capabilities of the role.

Salary Grade 3/4, with the base salary for this role starting at $75992 base plus superannuation

**Closing Date: Tuesday 7th March 10am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

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