Marketplace Account Manager

**Job no**: 943042
**Work type**: Permanent / Full time
**Location**: Support Office - Docklands

**From humble beginnings in downtown Bendigo to supporting Australian communities far and wide
- Myer has always been a special place, transcending beyond just a place to work**.

**Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you’re encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being “right at home”.**
- Exciting opportunity to work on Myer’s online portfolio and gain exposure to various areas of the business
- Join a collaborative, fast-paced team
- Flexible hybrid working - work-from-home and our centrally-located Docklands office

Myer is currently looking for an **Account Manager**to be responsible for driving the success and growth of marketplace sellers by managing and nurturing our partner relationships. You will focus on optimising the performance of partner accounts, ensuring they achieve their business objectives while maximising revenue opportunities within the marketplace. By leveraging data insights, providing ongoing support, and driving strategic initiatives, the Account Manager ensures that both the marketplace and its sellers thrive in a competitive environment.

**About the role**:

- **Account Management**:Own and manage a portfolio of marketplace sellers, ensuring their success through performance monitoring, support, and strategy development.
- **Partner Relationship Development**: Build and maintain strong, long-lasting relationships with marketplace partners, identifying opportunities for growth and collaboration.
- **Product Performance Optimisation**: Work closely with sellers to ensure their product listings are optimised for visibility and sales. Provide data-driven insights and recommendations to improve product performance.
- **Sales Growth**:Help partners meet and exceed their revenue and performance goals, using a hands-on approach to guide their marketplace strategy and tactics.
- **Market Insights & Strategy**: Stay up to date with industry trends, customer behaviours, and competitor activities to provide proactive recommendations and strategies to drive sales and improve overall marketplace presence.
- **Collaboration**: Collaborate with and support cross-functional teams, including marketing, merchandise, and customer support, to ensure the success of marketplace partners and platform initiatives.
- **Reporting & Performance Monitoring**: Track, analyse, and report on seller performance metrics, offering actionable insights to improve performance and drive growth.

**About you**:

- 2+ years of experience in account management, client relations, or operations, preferably in e-commerce, marketplace platforms, or retail.
- Exceptional communication, negotiation, and interpersonal abilities, with a track record of cultivating and sustaining strong business relationships. Proven success in handling multiple accounts in a dynamic, results-driven environment.
- Comfortable using data to make decisions, optimise account strategies, and provide actionable insights to partners.
- Ability to understand and address the needs and concerns of marketplace partners, ensuring they feel supported and engaged and are operating within their contractual SLA targets.
- Track record of driving business growth and meeting performance goals through effective account management.
- Familiar with e-commerce tools, digital platforms, and reporting systems. Comfortable navigating multiple tools to track and manage performance.
- Strong problem-solving skills with the ability to think on your feet and address partner challenges with creative, solutions-oriented thinking.

**Benefits to you**:

- Generous team member discounts on all Myer products, including team-member exclusive discounts
- Access to lifestyle leave and volunteer leave - arrange work around your life, not life around work
- A supportive leadership and team network to set you up for success
- Career growth and succession opportunities across the business

We’d love to hear from you even if you don’t meet all the criteria listed above.

**Here, you’re not only an employee. You’re a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we’re all about making your work life meaningful. We want you to experience life’s special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.**

**Wherever you are and wherever you’re going, we’ll meet you there and get you to your destination. With your enthusiasm and our support, we’re fully committed to helping you thrive and flourish. The future lies in your hands.**

**Welcome Home**

**_ Equal Opp. Employer:_**_ We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve._

**Applications close**: 22 Apr 2025 AUS Ea