Customer Service Officer

2 weeks ago

Carlton, Australia YMCA Victoria Full time

Create your perfect work/life balance in this casual role over summer
- Role located at Carlton Baths Community Centre
- $27.51 per hour + super ; Casual

At the Y our vision is simple - Amplify Your Voice. Shape Our Community. Challenge Our World

As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.

**About the Centre**

Carlton Baths is owned by Active Melbourne and managed by YMCA Victoria. Carlton Baths is an oasis in the centre of an inner city suburb. At Carlton Baths we pride ourselves on inclusivity, exceptional service and community engagement. We run a wide range group fitness classes each week, have a 25 metre outdoor seasonal pool that is open from October to April each year, we offer summer swimming lessons for all ages and abilities, and facilitate a range of children's sporting and developmental programs in a safe and engaging environment.

**About the role**
- Provide customers with sales solutions when enquiring about memberships and programs
- Conduct centre tours with prospective members
- Follow up customers and members as required
- Promote available programs and services
- Accurately receipt, process and balance customer payments

This is a casual role and the hourly rate starts at $27.51 plus Superannuation.

**About you**

With our focus on providing the exceptional customer experience and always providing outstanding customer service, we will be looking for someone who is energetic, can help to create a welcoming environment and enthusiastic about helping and assisting others.

You will be working alongside our other Customer Service Officers, and will also work closely with Duty Managers to ensure smooth service and running of the facility overall.

**Qualifications & Experience**
- First Aid and CPR certificates
- Previous experience in a similar role will be advantageous

**Benefits**

At the YMCA, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:

- Flexible working and rostering arrangements
- Opportunities for career development and growth
- Free access to gyms, recreation, and aquatics centres across the state
- Free access to the Virtual Y - online health and wellness

**How to Apply**

ODPSCOM

ODPS

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