Customer Service

Opportunity for a customer focused administrator to join an organisation that champions quality early learning. Join our Carlton Learning Precinct team working in partnership with Carlton Primary School and other community services making a positive impact for the local community.

• Permanent, full-time role
• Competitive Salary + super + benefits
• Support families within the community through high quality learning and care

The Role
Are you a customer focused administrator who enjoys engaging with the community? Are you interested in working for a values-based not-for-profit that positively impacts the education of children? If this sounds like you, then our Enrolments Officer could be just what you've been looking for.

Based in one of Melbourne's first integrated learning centre, you'll play an integral role in our enrolments process end-to-end, where you'll respond to queries, process applications, ensure data is accurate in our systems and work with our marketing team to maximise the interest and uptake of our service offerings.

About You
You are a 'people person' who is comfortable interacting with a diverse range of customers and stakeholders. You'll no doubt have strong administration skills and be committed to providing high-level customer service whilst adopting a continuous improvement approach to your work.

What We're Looking For

• Knowledge and experience in supporting service enrolments
• Willingness to build relationships with staff, children, and families
• Excellent communication skills, both written and verbal, with the ability to adopt a respectful and inclusive communication style
• Knowledge and experience with Qikkids and/or a CMS (Childcare Management System) is desirable
• Early Childhood Education and Care industry knowledge and experience
• Ability to navigate and understand the National Quality Framework (NQF), National Law and National Regulations and our compliance obligations
• Knowledge and experience across the MS Office suite
• Ability to work as part of a team (immediate team and with others across the organisation) and is a role model for engaging and collaborating with families and colleagues

About Us
Operating for over 85 years, Gowrie Victoria is a not-for-profit organisation that provides long day care and kindergarten at six sites across Melbourne. We also have a growing consulting function and an RTO specialising in early learning qualifications.

Our Carlton Learning Precinct service is a strong partnership for the community, connecting families and offering a range of opportunities, programs and services for families.

What We Offer
As a not-for-profit organisation that puts people first, we're dedicated to investing in your success offering:

• Professional and career development support
• Paid parental leave and an employee childcare discount of up to 30% off the gap fee
• 17.5% annual leave loading paid in December – when you need it
• Events to recognise the achievements of our team members
• A positive workplace culture and engaged workforce

Does this role sound like you?
Simply click the 'apply' button and attach your resume and cover letter outlining why you think you would be a good fit for this role. For further information on what's it's like to work with us and a position description. Please visit our careers page )

Applications will be reviewed as they are submitted, so don't hesitate to apply
Gowrie Victoria is a equal opportunity employer and child safe organisation that is committed to the Victorian Child Safe Standards. You can read more at

You must have a legal right to work in Australia and pass an employee Working with Children Check.