Global Partnerships Manager

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

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**Job Description**:
The Global Partnerships Manager role will be responsible for leading and overseeing our global partnerships business based in Australia. As the Global Partnerships Manager, you will report directly to the Senior Director, and you will be responsible for driving partner-qualified opportunities through named partners. Your primary objective will be to develop and maintain strong relationships with these named partners, while also expanding our partner ecosystem on a global scale.

Main Responsibilities:
- Manage named partner relationships and scale globally: You will be responsible for building and maintaining strong relationships with our named partners. This will involve regular communication, collaboration, and coordination to ensure alignment on business objectives and mutual success. Additionally, you will work towards expanding our partner network locally and globally by identifying and onboarding new strategic partners.- Establish cadence, processes, and workflows with your named partner: You will play a crucial role in establishing effective and efficient processes and workflows for our partners. This includes defining the cadence of partner interactions, implementing communication channels, and streamlining collaboration between partners and internal teams. Creating a structured framework will optimise partner engagement and drive business development through these channels.- Drive business development and partner-qualified pipeline: A key aspect of your role will be to drive partner-qualified pipeline and closed revenue. This will involve working closely with your named partners as well as collaborating with the Sprinklr sales organisation. By leveraging your partnership and sales experience, you will identify opportunities, nurture leads, and facilitate the conversion of prospects into customers, ensuring revenue targets are met.- Lead the vision and creation of new ideas and revenue streams: As the Global Partnerships Manager, you will be responsible for leading the vision and creation of new ideas and revenue streams for both our partners and customers. You will proactively identify market trends, emerging opportunities, and customer needs, and translate them into innovative partnership initiatives. By fostering a culture of innovation and collaboration, you will drive the development of mutually beneficial programs that enhance value for both our partners and customers.

Skills & Experience:- Access to an existing partner ecosystem: It is highly desirable that you have an established network and access to an existing partner ecosystem. Your ability to leverage these connections will be instrumental in expanding our partner network and driving business growth.- Account and relationship management skills: As the Global Partnerships Manager, you must possess excellent account and relationship management skills. This includes building and nurturing strategic partnerships, managing partner expectations, resolving conflicts, and driving successful outcomes through collaboration and influence.- CCaaS experience is a plus: While not mandatory, experience in the Contact Center as a Service (CCaaS) industry would be advantageous. Familiarity with CCaaS platforms, industry trends, and customer needs will provide valuable insights for developing effective partnership strategies.- Strong written and oral communication skills: Effective communication is vital for this role. You should possess exceptional written and oral communication skills, enabling you to articulate complex ideas clearly, influence stakeholders, and deliver impactful presentations to both internal and external audiences.- By fulfilling the responsibilities of the Global Partnerships Manager and leveraging your skills and experience, you will play a crucial role in driving our global partnerships business, expanding our partner ecosystem, and achieving revenue targets.

Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discou