Total Loss Administration

2 days ago

North Lakes, Australia Auto & General Insurance Full time

**To deliver excellence in customer service and effectively administer all required functions of the Total Loss process, adhering to all relevant legislative requirements.
Perform in a manner, with behaviours, habits and attributes that create excellence in customer centricity, timeliness, professionalism, accuracy and embedding the required standards of customer service delivery throughout the National & State employee group.
- Compile monthly reports illustrating salvage return rates and reconciliation of salvage sold to written off vehicles
- Effective verbal & written communication skills.
- Manage a multi task ‘blended’ customer services role including inbound calls, outbound calls, administration of documents and complex problem solving
- Ability to work to strict deadlines and developing best practice protocols with mínimal supervision
- Effective & proactive management of claims to finalization, inclusive of salvage.
- Exceptional customer service engagement and service delivery
- Excellent ability to prioritise work
- Strong conflict resolution and management skills
- Ability to understand and interpret legislation and policy conditions as it relates to the individual
- Calm under pressure
- Excellent team member who can positively support colleagues and our wider business
- Strong written and verbal communication skills
- Good analytical and problem solving skills
- Attention to detail and consistent high standard of output
- Ability to adapt to seasonal work volumes and accepting of change
- Results driven

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