Rto Student Support Officer and Administrator

2 days ago

Melbourne, Australia Max Therapy Institute Full time

A Registered Training Organisation (RTO) in Melbourne is looking for an experienced Student Administration officer for a fast-growing RTO in Massage and Mental health courses, plus ELICOS programs.

This role (Student Administration officer) will involve duties such as student support, Admin and reception support, monthly students’ enrolment, and intakes planning.

**The RTO management platform: VETtrak or axcelerate experience is essential**:

- including understanding of the international student market (the ESOS Act, ESOS Framework, PRISMS and CRICOS & ELICOS) and the Australian VET system.

The Role
- Managing student data entry with student management systems - Axelerate
- Responding to and managing a range of student enquiries and issues
- Coordinating and scheduling classes
- Issue Letter of Offer and CoE
- Monitor studnet Attendance and Course Progress
- Liation with Student recruiting agent enquires

To be successful at this role you will need to be able to demonstrate and have the following experience:

- Excellent interpersonal and relationships building skills
- 2+ years demonstrated experience in a similar role
- A Good knowledge of Microsoft office and computer skills
- be willing to learn new systems and processes.
- Excellent attention to detail
- Good time management and organisational skills
- Self-motivated with a strong work ethic

bilingual language preferred ( Japanese, Thai Language and Pilipino etc.)

Qualifications: Diploma Level

**Job Types**: Full-time, Part-time

Pay: $55,000.00 - $65,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- Monday to Friday

**Education**:

- Diploma (required)

**Experience**:

- Experience working with students: 2 years (preferred)
- administration: 2 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 01/03/2025

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