Student Support Officer/admin Officer

2 days ago

Melbourne, Australia Nurture Education Group Full time

**About Us**

Nurture Education Group, located in Sydney and Melbourne. We are providing ELICOS (INUS English) and VET( ZOI Education) program. We are looking for an experienced Administration officer for a fast-growing RTO in ECEC, BSB, IT and ELICOS programs.

**Full job description**
Minimum 1 year experience of RTO Administrator position, issue letter of offer on Stars or Wisenet, knowledge in Moodle, including understanding of the international student market (the ESOS Act, ESOS Framework, PRISMS and CRICOS & ELICOS) and the Australian VET system.

The Administrator will involve duties such as student support, Admin, monthly students’ enrolment, and intakes planning and progression of students throughout their studies.

**You will be responsible for**
- Issue letter of offer
- Manage Star, Wisenet and Moodle
- Responding to and managing a range of student enquiries and issues
- Receive, update and secure all student related information
- Coordinating and scheduling classes
- Monitor studnet Attendance and Course Progress
- Assist marketing in promoting and organizing student events, excursions and agent visits
- Engage with students to identify issues and advise them on related matters such as Enrolment processes, choice of courses, Course variation, graduation procedures, College and Company rules, attendance and course progress
- Assist students with problem solving for personal issues which could affect attendance or course progress

**To be successful in this role, you will need to** **be able to demonstrate and have the following experience**:

- Minimum 12months experience as an admin role in the CRICOS provider
- Strong in time management
- Team player, a self-starter with strong work ethics
- Excellent interpersonal and relationships building skills
- Excellent attention to detail
- Possess strong interpersonal, verbal, and written communication skills
- Self-motivated with a strong work ethic
- Bilingual language, will be a plus

Pay: $52,000.00 - $60,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):

- How much salary do you expect?

**Experience**:

- RTO Administrator: 1 year (required)

Licence/Certification:

- Working with Children Check (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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