CRM Marketing Coordinator

**Overview**

Have you got an eye for detail and a passion for driving excitement? If so, here’s your opportunity to make a difference delivering a great customer experience as part of our Marketing team.

**About us**

Sportsbet's purpose is to bring excitement to life for its customers and we do this by over-delivering on excitement through serious fun, disrupting the status quo and living our values. We’re a flexible, progressive, open-minded, and inclusive employer with over 7,000 cool, clever and curious people around the world. As part of the Flutter Group, we’re a global player, but in Melbourne, Sydney and Darwin we’re tight knit, with 1,000 of us bringing excitement to life every day.

Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools

**About the role**

Key responsibilities include:

- Champion our brand through our communications, ensuring we make the most of our Product, Racing and Sporting experiences.
- Assist the team to work towards the strategy for our customers, focusing on designing and delivering a program that generates customer love and business growth
- Understand our segments and use this insight to create meaningful communications at the right time
- Ensure optimal campaign ROI targets are achieved as well as research and report on key industry trends
- Oversee our audit process so that we adhere to business compliance requirements

The team at Sportsbet adopt a flexible 5 day working week policy based on customer and the sporting/racing calendar needs and also to ensure a great work-life balance for our staff, however there may be a requirement for the odd ‘on call’ weekend work during our busy periods (Spring Racing Carnival & Grand Finals). You will however be able to do this from home and be given time in lieu.

**About You**

We’re looking for someone with a customer first attitude and constantly strive to improve customers’ experience as well as:

- Exposure to copy writing with the ability to pick up our brand and the fun key messaging
- Knowledge of CRM platforms (experience working with Salesforce, Adobe Campaign Manager, Braze or similar will be highly regarded but not essential)
- Interested in sporting and racing events within a fast paced environment
- Willingness to work as a team and roll the sleeves up during busy periods
- This is a junior role, so having a can do and proactive attitude will be the key to success as culture fit is massive for us

**The Perks**

We work hard and play hard, so along with a very competitive salary and generous performance-based bonus, we will also provide you with:

- 25 days annual leave (a whole extra week of holidays)
- Genuine flexible working and remote working policy with an $850 work from home office allowance
- Discounted gym memberships, free breakfast and loads of event and conference tickets and many more
- Weekly concierge service including free massages, manicure/nail appointments and soon to be barber - all onsite
- Daily fresh fruit, sparkling water and Kombucha on tap FREE in the office
- Access to Headspace App and an employee assist program
- Best in class Parental Leave program with six months paid leave for Primary Carers and Circle In membership
- Free merch including t-shirts, SB branded coffee keep cups (Frank Green might we add) and much more
- Tailored career development programs, as well as a commitment to developing Thought Leader and Specialist Talent programs

We’re a flexible, progressive, open-minded, and inclusive employer who welcomes you for who you are, as you are
- that’s why we assess behaviours, learning agility and expertise to ensure all types of experiences are considered for our roles.