CRM Coordinator

Tennis Australia (TA) is one of the largest sports governing bodies, entertainment and sports rights holders, and media production houses in the Asia-Pacific region. We are made of passionate and talented people who reimagine each year how we can be better and deliver a more unique and premium experience for player, fans, and consumers. To help us deliver our plans we are looking for a CRM Coordinator to join our team on a fixed-term basis until March 2025.

Tennis is a sport that is open for all, and we want our team to reflect the communities we work and play in. Diversity in our Tennis community and our workplace is a strength and a pillar of our sport. We take great pride in providing a working environment that allows people to be their authentic self and offers the flexibility that our people need to thrive both at work and at home.

Fostering a workplace that is diverse and equitable is a high priority for Tennis Australia. We strongly encourage women, Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a disability and people from culturally diverse backgrounds to apply.

About the role
- In this role you will:

- Oversee the deployment and management of one-to-one customer journeys on the CRM platform, ensuring seamless execution from setup to deployment (eDM, SMS, web form and other one-to-one messaging) for events and participation campaigns.
- Conduct asset and customer journey testing for optimal performance and user experience
- Provide hands-on support for Microsoft Dynamics CRM, troubleshooting front end issues with internal stakeholders
- Assist business units with queries and guidance to enhance CRM usage
- Coordinate with internal teams to track campaign progress and ensure timely task completion, maintaining accurate project documentation
- Drive end-to-end implementation of CRM campaigns, from setup and design to deployment and optimisation
- Collaborate with the wider CRM team to achieve collective goals and enhance CRM capabilities
- Ensure the accuracy and integrity of customer profiles using best practices to enhance CRM strategies and personalised engagement
- Develop clear asset briefs and utilise strong organisational skills to manage multiple projects and ensure timely delivery

About you
- To be successful in this role you will:

- Tertiary qualification in Business, Marketing, IT, or related field
- Proven experience in CRM coordination and project management
- Certification or Experience in Microsoft Dynamics CRM or similar platforms (highly regarded)
- Experience with working with Tech teams (highly regarded)
- Excellent communication and interpersonal skills for cross-team collaboration and stakeholder management
- Hold (or be willing to obtain) a current Police Check and Working with Children Check
- Preparedness to be flexible in regard to working hours and arrangements relating to work associated with Tennis Australia

What’s in it for you?
- Career development with a range of formal education and on the job training opportunities
- Tickets to the Australian Open
- Superbox tickets to concerts and events at Rod Laver & Melbourne Arenas
- Monthly health & wellbeing activities through our Serving Your Health program
- Onsite gym & tennis facilities
- Flexible working practices
- Free car parking
- Salary packaging
- A range of discounts from our sponsorship partners

To Apply

If you think you’re up to the challenge, we’d love to hear from you- Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety._

We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.

Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen.

We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on

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