Customer Relations Officer

23 hours ago

Springwood, Australia Australian Bookkeepers Network Full time

We are looking for a passionate customer relations officer to join our team

**About Us**

Australian Bookkeepers Network (ABN) supports Bookkeepers throughout Australia and has been renowned as an innovative industry leader since 2001. ABN provides unique support tools, resources and a network of experts that enable bookkeepers to make well-informed strategic business decisions and stay ahead in their industry and operate successful bookkeeping business's.

**The Role**

We are seeking an experienced full-time Customer Relations Officer to join our team located in Springwood.

Our members are based all around Australia and as the business operates on-line, the majority of sales and member enquiries are generated by phone calls, so the successful applicant must be warm and member focused, with excellent telephone skills. They will also manage the online chat function of the website and run online members training.

There may be opportunities to attend events which will include marketing and promoting at the business trade stand. Previous sales and marketing experience in an online environment is also an advantage.

**Job Duties**
- Answering incoming calls and enquiries from existing members and prospects
- Phone calls to prospective members
- Welcome calls to new members
- Answering any questions from Live Chat
- Call strategy and reporting
- Admin support to team when required
- Ensure all queries are answered and addressed promptly
- Proforma EDM's to members
- Database management

**Required Skills and Attributes**
- Have outstanding verbal and written communication skills
- Have a can do, members come first attitude.
- Be a strategic thinker and add your creative flair to the role
- Is warm, supportive and collaborative in approach to both members and peers
- Builds positive long-term relationships with members, both new and established
- Is comfortable and able to easily network at events.
- Have excellent attention to detail
- Be self-motivated, proactive, committed to meet their self-imposed deadlines
- Is able to multi-task and work independently.

Knowledge of the Bookkeeping industry is highly regarded but is not necessary.

Salary commensurate with experience

**Salary**: From $50,000.00 per year

Schedule:

- Monday to Friday

Work Authorisation:

- Australia (required)

  • Customer Service Officer

    5 days ago

    Springwood, Australia genU Full time

    Location: Springwood - Brand: Training & Employment - Date Posted: 30 Jan 2025 Do you have excellent organisational skills and a willingness to contribute to a positive culture across all our workplaces? MatchWorks is looking for** Customer Service Officer**for our **Springwood**site. At MatchWorks, we believe everyone deserves the opportunity to work....

  • Customer Service Officer

    7 days ago

    Springwood, Australia Bank of Queensland Full time

    **About the Role** - Seeking passionate banking experienced, Customer Service Officer to join the BOQ team - Flexible workplace & Collaborative Team - Full time opportunity at our Owner Managed Branch Springwood Based (Brisbane Southside) As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer...

  • Accounts Receivable Officer

    2 weeks ago

    Springwood, Australia C3 Talent Full time

    $65k+ superannuation - Live on the Southside? Springwood location - work near home! - WFH options + Flexible Work Arrangements **About the Company** Our client is national, acquisitive and fast growing. The finance team seek to hire an experienced Accounts Receivable Officer to support them as they continue to grow and expand. **About the Role** Sitting...

  • Customer Service Administrator

    2 weeks ago

    Springwood, Australia Plantation Homes Full time

    Grow with us and elevate your career in a supportive team environment. - Discounts on everyday purchases through our valued suppliers and 400+ retailers. - Play an important role in our customers' new home journey. We are excited about the opportunity to welcome a new Project Planner to the Plantation Homes team at our office in Springwood. Plantation...

  • Accounts Officer

    7 days ago

    Springwood, Australia Animal Emergency Australia Full time

    Permanent part-time position with family-friendly hours - Hybrid work environment (WFH & Springwood office) - Appealing hourly rate $35.75 + Super + 17.5% Annual Leave loading **About Us** Animal Emergency Australia provides emergency vet care across multiple hospitals in Queensland, Tasmania, and Perth. We are a home for veterinary professionals to do and...

  • Customer Relationship Agent

    6 days ago

    Springwood, Queensland, Australia DebtManagers Services Pty Limited Full time $40,000 - $60,000 per year

    About Us:We are growing and looking for customer relations superstars to be part of our fabulous Springwood teamFinancial stress can hit anyone – and when it does, the right kind of support matters. That's where we come in.Our company isn't your usual collections agency. We pride ourselves on being compassionate, ethical, and focused on solutions. With...

  • Rostering Officer

    2 weeks ago

    Springwood, Australia LIFEST HEALTHCARE Full time

    **About Lifest HealthCare**: Lifest HealthCare (LHC) is a registered NDIS provider, working closely with participants, families, insurance companies and other stakeholders to offer unique, personalised health and support care to people with disabilities. We provide compassionate care delivered with integrity and respect to ensure our participants receive the...

  • Accounts Officer

    5 days ago

    Springwood, Australia Animal Emergency Australia Full time

    Pet wellness and gym discounts - Work from Home flexibility - Career progression and a focus on continual learning **ABOUT US** Animal Emergency Australia provides emergency vet care across multiple hospitals in Queensland, Tasmania, and Perth. We are a home for veterinary professionals to do and be their best. At AEA we are dedicated to continual...

  • Customer Service Administrator

    5 days ago

    Springwood, Queensland, Australia Plantation Homes Full time $60,000 - $90,000 per year

    We are excited about the opportunity to welcome a new Project Planner to the Plantation Homes team at our office in Springwood.Plantation Homes is part of the Henley Properties Group and has operated as a trusted local builder since 2009. With the financial strength of our parent company, the Sumitomo Forestry Group - a 330 year-old global enterprise with $8...

  • Customer Service Administrator

    5 days ago

    Springwood, Queensland, Australia Plantation Homes Full time $60,000 - $80,000 per year

    We are excited about the opportunity to welcome a new Customer Service Admin aka Project Planner to the Plantation Homes team at our office in Springwood.Plantation Homes is part of the Henley Properties Group and has operated as a trusted local builder since 2009. With the financial strength of our parent company, the Sumitomo Forestry Group - a 330...