Office Manager

4 weeks ago

Springwood, Australia ClearCompany Full time

Overview

Luxury Living Furniture Pty Ltd is a Brisbane-based furniture company specialising in contemporary designs for home and commercial interiors. We offer high quality furniture, excellent customer service, and a user-friendly online shopping experience via our website luxurylivingfurniturebrisbane.com.au. As part of our growth, we’re expanding our digital services and eCommerce capabilities, and we want to ensure excellent support for our online customers.

Role: Office Manager

You will oversee the day-to-day running of the office, ensuring that administrative, operational, and customer-facing functions run efficiently. You will support both management and staff by coordinating office operations, handling administrative processes, and ensuring that our online sales and service functions are supported. As the central point of contact, you will liaise between teams, customers, and service providers to keep the business running smoothly.

Responsibilities

- Oversee daily office operations and ensure efficient workflows across departments.

- Act as the primary point of contact for customer and supplier enquiries, ensuring timely and professional responses.

- Manage office administration including scheduling, correspondence, filing, and record keeping.

- Coordinate invoicing, order confirmations, returns, and financial documentation in collaboration with the accounts team.

- Liaise with web developers, IT providers, and third-party vendors to ensure smooth functioning of the website, online orders, and payment systems.

- Monitor and maintain office equipment, software, and systems; arrange repairs or replacements when necessary.

- Support management with reporting, data entry, and tracking of sales, expenses, and customer service metrics.

- Ensure compliance with company policies, workplace health and safety, and data protection requirements.

- Assist in onboarding and training staff in the use of office systems, CRM/helpdesk tools, or new business processes.

- Maintain accurate internal documentation, guides, and office procedures.

- Contribute to process improvements that enhance customer satisfaction, operational efficiency, and team collaboration.

Qualifications

- Minimum 1 year of experience in an office management, administration, or coordination role.

- Certificate IV, Diploma, or equivalent qualification in Business Administration, Office Management, or related field (or relevant experience).

- Strong organisational and multitasking skills, with the ability to prioritise tasks and meet deadlines.

- Excellent communication and interpersonal skills, with a customer-focused approach.

- Confidence in using office software (MS Office/Google Workspace), CRM or helpdesk systems, and eCommerce platforms.

- Problem-solving skills and attention to detail, with the ability to work both independently and as part of a team.

- Adaptability to support both office operations and digital business needs.

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