Venue & Theatre Services Officer (V23/8992)

The Venue & Theatre Services Officer is a job share role of 21 hours per week at the Blue
Mountains Theatre & Community Hub. The objective of the position is to provide excellent
customer-focused service to clients and patrons of the Blue Mountains Theatre. The scope
of the position includes ticketing duties at the Box Office, retail sales and facilitating Hub
venue hire. The position reports to the Program Leader - Blue Mountains Theatre &
Community Hub.

**RELATIONSHIPS
**Reports to**:(Position Title)**:Program Leader - Blue Mountains Theatre and
Community Hub

**Report to: (Position Number)**

**Staff Responsibility**:This position works within a dedicated team of
seven staff located in Springwood.

**Key Internal Relationships**:Liaison with relevant Council staff including
Council’s customer service staff, the Blue
Mountains Library staff; Council’s assets and
property staff and relevant staff of the Blue
Mountains Cultural Centre located in Katoomba

**Key External Relationships**:General public, various external stakeholders
such as not for profit and for profit theatre user
groups, community groups and business groups.
Specialised support consultants and contractors.

**KEY RESPONSIBILITIES**

The position is responsible for the sale of tickets at the Blue Mountains Theatre Box Office,
either over the phone or in person. The position will also assist with administrative duties
relating to the Box Office system including reporting, event setup (if required) and daily
cash reconciliation. The position will also assist with rostering, customer liaison and venue
hire enquiries, bookings and setup.

**Box Office Responsibilities**:

- Provide a high level of customer service to all internal and external customers.
- Facilitate Box Office sales transactions via phone and in person.
- Reporting any unresolved issues relating to patrons / ticketing for resolution with

Facility Manager as necessary.
- Keep the Box Office area tidy and ensure that reasonable brochure stock levels are

sustained.
- Relevant staff training
- Ensure daily banking processes are carried out as per protocol.

**Venue Hire Duties**:

- Coordinate venue hire enquiries and bookings
- Coordinate room setups for venue hire

**Other Duties**:

- Undertake other duties as directed by the Program Leader - Blue Mountains Theatre

and Community Hub
Please note that this position may be required to work across a 7 day / week roster.

**Guiding Principles
- We act as one organisation responding to the changing needs of our LGA and

community
- We are strategy led, driven by our Community Strategic Plan with clear priorities and

focus
- We are service focused ' we continuously improve service provision and provide

excellent customer service
- We collaborate and work together to achieve our outcomes
- We ensure safety and well-being is at the centre of our organisation, operations and

culture
- We are a financially sustainable organisation, living within our means, ensuring best

value resource allocation
These Guidelines complement the Council’s adopted Values of: Work Together; Work
Safe Home safe; Service Excellence; Value for Money; Trust and Respect; and,
Supporting Community

**Workplace Health & Safety**

Ensure compliance with WHS obligations and responsibilities as outlined in Councils
policies and procedures and under the relevant WHS legislation. These include but are
not limited to: identifying potentially unsafe situations or work practices and notifying your
Supervisor or Manager (or the Health, Safety Manager/Area Safety Representative);
never performing a task that you believe is dangerous or for which you do not have the
experience, or have not received appropriate instructions and training or where the correct
equipment to carry out the task safely is not available; always work in a safe manner and
in accordance with safety instructions, where applicable; use the work equipment supplied
for the job, in accordance with the manufacturer's instructions), and any personal
protective equipment, which the Council deems necessary and has provided; be safety
aware and report any actions to your line manager which will assist the Council to meet
its legal workplace health and safety obligations.

You have the right to cease or direct cessation of unsafe work. In addition, you are required
at all times to comply with Councils Asbestos Management Plan and Policy.

**COMMUNICATION**

The position holder is required to communicate effectively and accurately in a friendly
professional manner:

- To answer inquiries from community and stakeholders in person, on the phone or via
- To confidently sell shows and facilitate box office sales and inquiries,
- To negotiate with relevant team members and respond to issues arising with

stakeholders at various levels.
- Identify issues and contribute strategies to assist team performance.
- Lead and direct relevant staff

**JUDGEMENT & PROBLEM SOLVING
- The position is required to follow pro