Call Centre Operator
6 hours ago
$32.16 p/h + super
- 4 Month Contract
- Newcastle / WFH
**Call Centre Operator | 4 Month Contract | $35.54 p/h Incl. Super**
- $32.16 p/h + super
- 4 Month Contract
- Newcastle / WFH
**About the Company**
A large NSW government organisation is looking for a Call Centre Operator to work within a great team environment. This is located in Newcastle / WFH on a 4 month contract.
***
**About the Role**
- Ability to deliver high quality customer service, through strong customer engagement in a high volume contact centre environment
- Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
- Identify, refer and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution.
- Maintaining currency in knowledge of policy, legislation and related business processes in order to efficiently and effectively respond to customer needs.
- Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.
- Ability to confidently use multiple technology platforms and databases - Must adhere and meet to Contact Centre KPI’s on a daily and monthly basis
**About You**
- Strong commitment to customer service
- Display resilience and courage
- Manage self, including accountability and initiative
- Communicate effectively
- Think and solve problems
- Strong technical experience
- Ability to use multiple technology platforms and databases
**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support
-
Call Centre Operator
1 week ago
Newcastle, Australia Ampersand Full time**Duration**: 6 Months **Pay**:$32.16 p/h plus Super **Hours**:35 per week **Primary Purpose**: Provide high quality generalist service as the first point of contact for contact centre customers. **Key Accountabilities**: - Utilise generalist knowledge and training to handle and share information with contact centre customers. - Create a positive...
-
Call Centre Consultant
2 weeks ago
Newcastle, New South Wales, Australia VERTO Full time $60,000 - $80,000 per yearFull time position based in Broadmeadow We're looking for a dedicated and customer-focused Call Centre Consultant to be the first point of contact for phone and online enquiries in our busy contact centre in Broadmeadow. About the role.... In this role, you'll deliver exceptional service across multiple channels, phone, email, and live chat to a diverse...
-
Customer Service
2 weeks ago
Newcastle, Australia Verve Partners Full timeWork for a Government agency - Newcastle CBD location - Must be available to work immediately! Monica Clare Recruitment is proud to be working with a Government agency based in Newcastle that is seeking temporary staff to assist with an upcoming project. This will be a 4-month assignment that has the possibility to extend for the right people. It is...
-
Call Centre Operator
1 week ago
Newcastle, Australia IPA Personnel Services Full time**The Company** This organisation is a They aim to deliver high-quality customer experience and simplify transactions with the government. This is an integral organisation that supports the infrastructure and people of NSW and because of this they are known for creating a highly supportive environment for their employees. **Some of the benefits...
-
Contact Centre Operator
6 days ago
Newcastle, Australia HAYS Full timeContact Centre Operator | $31 per hour | 5-month Contract | Located in Newcastle | Role Title: Contact Centre Operator Contract: 30/06/23 Rate: $31.53 per hour plus super Located: Newcastle **Your new company** Hays are partnered with a local government agency based in Newcastle. They are currently looking for an experienced Call Centre Operator to join...
-
Call Centre Operator
4 weeks ago
Newcastle City Council, Australia Ignite Services Full timeOverview per hour - Min: AUD 35.80 - Max: AUD 35.80 We’re Hiring! Customer Service Superstars – Newcastle We are currently recruiting Customer Service professionals for contract-based positions in Newcastle! This is an initial 6-month contract with a strong potential to extend. If you’re adaptable, thrive in dynamic environments, and are available...
-
Control Centre Operator
7 hours ago
Newcastle, Australia Hunter Water Full timePermanent Part-time Contract - 35 hours per fortnight - Grow in your role - no two days are the same | Belong, learn and grow with a team that has your back - Deliver high quality essential services for the Lower Hunter community We are seeking a Control Centre Operator to join our System Monitoring Team within the Customer Delivery Division. The System...
-
Contact Centre Operator
1 week ago
Newcastle, Australia Hudson Australia Full timeHudson has partnered with a large government agency and is seeking customer service professionals to join their busy contact centre. In the role you will provide high quality generalist service to customers' enquiries in a courteous, accurate and efficient manner and complete the ad-hoc admin duties required. **Key tasks and responsibilities** - Assist...
-
Centre Manager
5 days ago
Newcastle, Australia ClearCompany Full timeOur Partner casa have partnered with a leading investment and asset management firm renowned for its dynamic portfolio and strong presence in property, corporate advisory, and equities. With a reputation for excellence and innovation, they are driven by a commitment to delivering exceptional value and fostering long-term success for their clients and...
-
Manager, Contact Centre
1 week ago
Newcastle, Australia SS&C Technologies Full timeManager, Contact Centre SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services...