Control Centre Operator

Permanent Part-time Contract - 35 hours per fortnight
- Grow in your role - no two days are the same | Belong, learn and grow with a team that has your back
- Deliver high quality essential services for the Lower Hunter community

We are seeking a Control Centre Operator to join our System Monitoring Team within the Customer Delivery Division.

The System Monitoring Team provides oversight and control of all catchments, dam and network (water and wastewater) asset operations and utilises telemetry to remotely monitor and control major assets. The System Monitoring team within the Control Centre operates 24/7 to support the delivery of Hunter Water’s essential services.

**Our Company**

At Hunter Water our Values define who we are as an organisation and how we behave. We strive to live these Values and it is shown in the work we do and the way in which we interact with each other.

At Hunter Water we fundamentally believe in and commit to diversity and inclusion. We value an individual's unique capabilities, backgrounds, experiences and characteristics. We rely on these diverse perspectives to drive innovation and collaboration, to deliver the best outcome for our customers and communities.

We are embarking on a new strategic direction to build a more innovative, collaborative and resilient organisation that is a thought leader in developing a sustainable water and wastewater future.

At Hunter Water we offer a range of employee benefits. For this position, these will include, but are not limited to:
Excellent flexible working and additional leave benefits including:

- Additional Public Holidays
- 5 days additional paid Carers Leave per annum
- Paid Community Service Leave
- 14 weeks paid Parental Leave for both parents
- Access to hybrid work and other flexible options

Health & Wellbeing benefits including:

- Fitness passport
- Access to discounted health fund and health services
- Access to the Employee Assistance program

Remuneration & Hours:

- The role entails 35 hours of work over a fortnightly period
- Reward and Recognition Program
- Full time equivalent base salary of up to $77,375 (pro-rated for part time hours) plus superannuation

**The Opportunity**

As the Control Centre Operator you will primarily be responsible for the daily monitoring of Hunter Water’s assets and operations by using job management systems to initiate and process work undertaken by field staff. The roster pattern of this Control Centre Operator position is primarily for day work however there may be a requirement at times to work After-Hours.

**What you'll do**:

- Monitoring performance of Hunter Water’s assets through telemetry (SCADA) systems including triage and actioning alarms in accordance with response times.
- Logging and issuing work to relevant personnel and providing assistance where necessary.
- Monitor work in progress on AOMS and FSM and maintain the Hunter Water Outage Page to ensure customers are updated.
- Distribute alarms at remote sites to relevant rostered personnel.
- Complete handover in accordance with procedures.
- Monitor Hunter Water’s fleet vehicles via GPS to ensure staff safety.
- Responding to enquiries from Corporation staff and contractors concerning system status and in response to any problems.
- Providing operational support to Hunter Water stakeholders and customers 24/7.

**What you'll need to be successful**:
**Essential Criteria**:

- Demonstrated experience working in a call centre, dispatch or equivalent industrial environment
- Highly proficient in using MS Office including Outlook and Excel
- Highly developed communication, negotiation and interpersonal skills with a proven commitment to providing excellent customer service and maintaining effective working relationships
- Excellent problem-solving skills
- Proven ability to work effectively within a high pressure and high-volume work environment
- Excellent attention to detail
- Proven ability to maintain compliance with policies and procedures

**Desirable Criteria**:

- Demonstrated work experience in a role/s that required the monitoring of assets and operations using telemetry and job management systems (i.e. AOMS, Ellipse, FSM, SCADA, GIS, SharePoint)
- General knowledge of water industry business activities including the operation of assets
- Experience using a two-way radio system within a call centre/dispatch environment

**Application Steps**:
To be considered for this position applicants must submit a cover letter addressing the Selection Criteria above and provide a current resume.

Please click to view the Position Description

**Application closing date**:**Wednesday 13 August 2025

**Contact**: Stephy Davis **Phone**: 0438 124 169