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Contact Centre Operator

2 weeks ago

Newcastle, Australia Hudson Australia Full time

Hudson has partnered with a large government agency and is seeking customer service professionals to join their busy contact centre.

In the role you will provide high quality generalist service to customers' enquiries in a courteous, accurate and efficient manner and complete the ad-hoc admin duties required.

**Key tasks and responsibilities**
- Assist with customers' enquiries and provide resolution
- Create a positive customer interaction, maintaining a professional and friendly manner
- Develop and maintain a thorough knowledge of operating practices and procedures
- 2-3 years Customer Service experience (Call Centre, retail, reception)
- Excellent written and verbal communication skills
- Intermediate computer skills
- Proficiency in MS Office
- Can work as part of a team
- Clear Police Check
- Full time working rights

Start date will be Monday the 16th of January.

The successful contractors will be working on a 7am-7pm rotating roster Monday to Friday, excluding public holidays.
7 hours per day, 35 hours per week.