Operations Manager, Admissions

**Job no**: 532425
**Work type**: Full Time
**Location**: Sydney, NSW
**Categories**: Student Recruitment / Admissions
- Employment Type: Full Time (35 hours per week)
- Duration: Fixed Term Contract until July 2026
- Remuneration: Level 9 from $143k + 17% superannuation & leave loading
- Location: Kensington NSW (3 days on campus)

**About UNSW**:
UNSW isn’t like other places you’ve worked. We’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 50 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

**Why your role matters**
- Provide strong leadership, coaching and mentoring to a team of direct and indirect reports within an environment that promotes respect, accountability, quality service and facilities, and fosters initiative and innovation.
- Plan, supervise and monitor the workload of the team daily and over the longer term (yearly cycle) to ensure adequate resources are available to meet agreed targets, and redistribute workload or staff between teams as necessary to meet these.
- Mentor Admission Team Leaders to ensure selection decisions are fair, consistent, transparent and in line with University policy and external regulations.
- Drive and maintain strong relationships and networks across the university and the sector, particularly with key stakeholders within Student Services and Systems, UNSW Faculties, the Division of External Relations and UNSW Global.
- Ensure assessment of applicants’ eligibility to UNSW, including evaluation of qualifications and English language competence, is completed accurately and consistently across all faculty teams.
- Manage escalated and highly complex student cases.

**About You**:

- A relevant degree with extensive experience or an equivalent level of knowledge gained through any other combination of education, training and experience.
- Demonstrated experience in building, leading and managing high performing and effective teams.
- Demonstrated capacity to develop and implement business improvement initiatives to achieve goals.
- High-level capacity to implement change in a complex work environment. - Highly developed managerial skills demonstrated in a high-volume environment with critical deadlines.
- Proven capacity to build and maintain effective and productive relationships with a wide range of internal and external stakeholders.
- Knowledge and understanding of admissions within the higher education sector.
- Ability to exercise initiative, to think strategically and to adopt an active approach to problem solving.
- Proven collaborative and team-oriented approach, with ability to quickly establish and maintain a high level of personal and professional credibility at a senior management level and with the wider team.
- Ability and capacity to direct and monitor the implementation and effectiveness of the safety management system.

For further information on the role & responsibilities, please refer to the position description

**UNSW Benefits and Culture**: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:

- Flexible Working Options (work from home, flexible hours etc)
- Career development opportunities
- Up to 50% discount on UNSW courses
- Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice
- Discounts and entitlements (retail, education, fitness passport)
- UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff._

Position Description

**Advertised**: 15 May 2025 AUS Eastern Standard Time
**Applications close**: 26 May 2025 AUS Eastern Standard Time