IT Support Analyst

Incredible entry-level position that will be the launchpad for your career
- Exposure to a global company with operations in scores of countries
- Benefits and perks that work for YOU Choose the benefits that work best for you

**Are you looking for your first role in your IT career? Are you a great problem solver and love helping people with their tech problems? Are you looking for a global company where you can grow within the organisation? Then we have the perfect role for you with our friends over at Domino’s.**

Hunt & Co. are thrilled to team up with Domino’s to find not one, but TWO IT Support Analysts (Level 1) to join the Brisbane HQ team. This is a permanent full-time role based out of Domino’s incredible office in Hamilton featuring their innovation kitchen and more
- Does this sound like a role you would thrive in? Keep reading
- Let’s talk about Domino’sAt Domino’s, they’re driven by a passion to connect people with faster, fresher, tastier food. With more than 900 stores, Domino’s are proud to be the largest pizza company in Australia & New Zealand - safely preparing and delivering thousands of piping hot pizzas to hungry customers every week.
- They are a global, ASX-100 listed business operating in twelve markets around the world (Australia, New Zealand, Belgium, France, The Netherlands, Japan, Germany, Luxembourg, Denmark, Taiwan, Malaysia and Singapore), and an industry leader in food-technology having launched a number of world-firsts including delivering pizzas via drones and autonomous delivery vehicles (cool huh). But at the end of the day, their goal is simple: Sell more pizza, have more fun.**And did you hear about the benefits?**
- Domino’s lunch while working in the office - you read that right
- Benefits and perks that work for YOU.
- Incredible entry-level position that will be the launchpad for your career.
- Exposure to a global company with over 900+ stores and 300+ corporate users in Australia and New Zealand alone.

**So let’s tell you about the role**

The IT Support Analyst’s role is to provide a single point of contact for franchisee, store, and corporate end users to receive support and maintenance across DPE’s ANZ (and other affiliated companies) IT environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all infrastructure, end-user devices and equipment to ensure optimal business performance. The role will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion and provide end-user assistance where required.-
**About You**:

- You are eager to get your foot in the door in a full-time IT role
- You have come from a retail or hospitality background
- You have big career goals and want to put in the work at a global company to rise through the organisation
- You are wanting to get exposure to different stakeholders and areas of the business

**The Role**:
In this role, you will be the first point of contact for all IT related issues or requests but that is a broad statement so here’s a sneak peek at some things that may be included in your day-to-day:
- Be the first point of contact for all IT related issues or requests.
- Ensure all logged requests are completed within the required business SLA’s.
- Provide timely support with all Store related issues including on-site and remote maintenance, including out of hours requests.
- Act as the conduit for stores and third-party providers for all IT related issues.
- Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair
- for remote users as needed.
- Accurately document instances of equipment failure, repair installation and removal, as well as moves and changes.
- Identify, drive, and optimise opportunities to drive self-service, self-healing, and automation of Service Desk tasks.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Assess the need for and implement performance upgrades to end-user devices based on software technical specifications.
- Collaborate with the infrastructure team to ensure efficient operation of the company’s end-user computing environment.
- Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers.
- Ensure all HQ devices and technologies are operational through periodical maintenance.
- Recommend new and upcoming technologies and devices to enable the organisation to remain current.
- Provide documentation of IT processes and update the knowledge base solution accordingly.
- Manage assigned projects/tasks as required by the business from time to time.
- Produce technically and commercially accurate reports.

**Experience**:

- Retail experience in some form, including hospitality, FMCG, or retail
- Excellent problem-solving skills and the ab