IT Support Technician

5 days ago


Brisbane, Australia Goanna Solutions Full time

Basic IT experience required
- Kick start your career with a prestigious brand
- immediate start

**Key accountabilities include**:

- Resolving tickets and escalating as and when required
- Keeping customers updated on the status of their ticket, assisting with issues and troubleshooting across level 1 tasks
- Monitoring of system operations tools and escalating where appropriate.

**Required Skills and Experience**:

- Prior experience in a IT support role essential - Level 1
- Experience working in Windows 7/10 Environment
- Excellent verbal communication skills in providing instructions, advising and consulting with customers.
- Proficiency in documenting technical investigation and outcomes accurately and concisely.
- Demonstrated time management skills and ability to manage competing priorities. Be able to manage self to deadlines.



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