Service Desk Analyst L1

1 day ago

Brisbane, Australia Brennan IT Full time

**Brennan IT**
We are a national company with a reputation for delivering technical excellence and high quality service to our customers. It's why we have been ranked as Australia's No. 1 Managed Services Provider for past 10 years in a row.

**Benefits of working at Brennan IT**:

- An awesome team of people to work with
- Flexible working arrangements
- Opportunity to gain certifications and be rewarded for it too
- Tailored career development plans to suit your aspirations
- High levels of reward and recognition for over achieving
- A company that genuinely cares about YOU
- A focus on health and wellbeing - social club, sporting teams, discounted technology purchases, health checks and more

**The role**:
As part of our continued growth, Brennan IT is looking for a Service Desk Analyst

**Key Responsibilities**:

- Provide 1st technical support to Brennan's client's, staff and senior leadership across Australia
- Resolve high impact technical challenges across the client's IT environment, including problem management to ensure root cause issues are addressed.
- Coordinate, collaborate and escalate incidents within established timelines
- Provide specialist support for incidents raised via the global service desk and maintain ownership of these incidents
- Liaise confidently when engaging with our clients and provide outstanding customer service

**What skills and experience you bring**:

- Minimum of 1 year experience in a similar role is ideal: Microsoft - Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare and Virtualization support.
- Proven ability to work across teams, and to build and maintain effective relationships with clients and staff
- Hands-on experience troubleshooting support issues across numerous enterprises
- Good time management, strong analytical and problem-solving skills
- Strong communication and interpersonal skills
- Current IT certifications

**Note**: As part of our hiring process, you will be required to undertake a National Criminal History Check.

**Brennan IT** is an equal-opportunity employer

  • Service Desk Analyst

    7 days ago

    Brisbane, Australia NTT Full time

    In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously...

  • Service Desk Analyst L1

    1 day ago

    Brisbane, Australia Brennan IT Full time

    **Brennan IT** We are a national company with a reputation for delivering technical excellence and high quality service to our customers. It's why we have been ranked as Australia's No. 1 Managed Services Provider for past 10 years in a row. **Benefits of working at Brennan IT**: - An awesome team of people to work with - Flexible working arrangements -...

  • Service Desk Officer

    5 days ago

    Brisbane, Australia Parliamentary Service Full time

    This is a unique opportunity to join a small dynamic team providing IT support services to a diverse range of clients at the Queensland Parliament. **The primary objectives of the position are to**: * - Be the first point of contact for customers for ICT issue resolution, triage issues as required and provide basic (L1) to intermediate (L2) technical...

  • Service Desk Analyst L1

    2 weeks ago

    Brisbane, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....

  • Service Desk Coordinator

    1 day ago

    Brisbane, Queensland, Australia Queensland Parliamentary Service Full time $60,000 - $90,000 per year

    The Queensland Parliamentary Service is seeking a dynamic and client-focused Service Desk Coordinator for a 12-month temporary appointment. This role champions exceptional IT service delivery across our precinct in Brisbane and 97 electorate offices statewide—from Barron River to Currumbin and Mount Isa.About the IT Service AreaLocated within the Strategy,...

  • Service Desk L1

    1 day ago

    Brisbane, Australia Brennan IT Full time

    Awesome opportunity for an experienced Level 1 Service Desk Analyst to join our high performing team in Queensland. Bullet Points - Join Australia's #1 Managed Service Provider - Have access to online learning and technical certification bonus - Tailored career development plans to suit your aspirations Full Job Description **Brennan IT** We are a...

  • Service Desk Analyst

    1 day ago

    Brisbane Central Business District, Australia HAYS Full time

    Thriving State Government Department on the hunt for a Service Desk Analyst for an initial 3-month contract. **Your new company** Hays have partnered with a thriving State Government Department to appoint an experienced Service Desk Analyst to an initial 3-month contract at the AO3 level. **Your new role** As the Service Desk Analyst, you'll hit the ground...

  • Service Desk Analyst

    7 days ago

    Brisbane, Australia Icon Group Full time

    **Information Technology** **Brisbane** **Full Time** **Icon Group** Join our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. - We offer a hybrid of Office (South Brisbane) and WFH...

  • IT Service Desk Analyst

    2 weeks ago

    Brisbane, Australia Icon Group Full time

    **Information Technology** **Brisbane** **Full Time** **Icon Group** **Key Points** - **Employment**:Permanent, full-time - **Location**:Icon Group South Brisbane Head Office. **At Icon,**_You Can_** Are you an experienced IT support professional looking to take the next step in your career? We are looking a motivated individual to join our IT Service...

  • IT Service Desk Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Icon Group Full time $60,000 - $90,000 per year

    Information TechnologyBrisbaneFull TimeIcon GroupKey Points Employment: Permanent full-timeLocation: Icon Group South Brisbane Head Office.At Icon, You CanAre you an experienced IT support professional looking to take the next step in your career? We are seeking a motivated individual to join our IT Service Desk team as a Service Desk Analyst at our South...