Client Relationship Manager

**Overview**

The role of a Client Relationship Manager (CRM) is to deliver against Link Market Services Limited’s (Link) client objectives of understanding, anticipating and managing the needs and expectations of clients to ensure maximum revenue potential and develop and maintain strong relationships with clients.

CRMs are ultimately responsible for the premium delivery of services to Link’s clients and their investors. This includes managing client expectations, fee discussions, negotiating service level agreements, account planning, cross-selling and strategic initiatives.

**Key Accountabilities and Main Responsibilities**
- Maintain and develop relationships with fee paying clients and internal departments, managing client expectations.
- Meeting with all clients and anticipating client needs.
- Project and mailing management (including overall responsibility for each client’s Annual General Meeting).
- Ensuring all registry task achieve the desired outcomes of Link and its clients.
- Ensure clients comply with regulatory requirements and the contractual terms of business.
- Develop long term relationships underpinned by long term contracts based upon knowledge, trust and added value to drive stability of relationship and incremental income.
- Ensure we service the client under appropriate commercial terms which reflect the risks and costs in supporting the client.
- Achieve new business revenue, communicating progress against targets in line with company reporting standards.
- To review and provide input into client complaints reporting, client query management reporting.
- Ensure operational controls are carried out in accordance with laid down procedures, to ensure the ongoing mitigation of business risk.
- To effectively manage all issues and queries against agreed service levels in conjunction with all internal departments in a timely fashion.

**Experience & Personal Attributes**
- Extensive relationship experience gained in a services sector - preferably financial - is essential, as is a proven track record of building productive relationships and generating both cross-selling and new sales opportunities.
- Have proven track record of developing and managing clients

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, and employee share plans. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.