Client Relationship Manager

3 days ago

Brisbane, Australia InfoTrack Full time

**Who we are?**

InfoTrack is a leading SaaS technology innovator that is helping a range of professionals, businesses and individuals in a digital age. We care about what we do and the people we work with. We partner with our clients to identify their challenges and constantly look for ways to evolve our products to maximise their impact.

**The Role**

This role is responsible for driving client retention and revenue growth within InfoTrack’s existing client base. The role achieves this by proactively training clients to maximise adoption, monitoring client usage to identify gaps or opportunities, and positioning additional InfoTrack solutions that add value. A strong focus is placed on preventing churn, deepening client relationships, and consistently uncovering upsell and cross-sell opportunities.

**About you**

You are a proactive and client-focused professional with a passion for building strong, long-lasting relationships. You thrive in a fast-paced environment, are highly organised, and can manage multiple priorities with ease. With excellent communication and problem-solving skills, you confidently guide clients to maximise the value of solutions while identifying opportunities for upsell and cross-sell. You have a strong sales disposition, a drive to achieve results, and a commitment to ensuring client satisfaction and loyalty at every stage of the relationship.

**Key Roles and Responsibilities**
- Build and sustain productive client and customer relationships, ensuring satisfaction, loyalty, and alignment of services with client needs.
- Demonstrate strong sales disposition, maintain high activity levels (e.g., 30+ calls daily), and achieve sales objectives.
- Convey information clearly and persuasively to drive decisions and actions.
- Proactively marshal internal and external resources to achieve sales and organizational goals, negotiating and coordinating as needed

**Skills, Knowledge and Experience**:

- Enthusiastic multi-tasker, thrives in fast-paced environments.
- Excellent phone manner, communication, and presentation skills.
- Problem-solving mindset with training experience.
- Proven sales performance and strong team player.
- Self-driven, autonomous, detail-oriented, and process-driven.
- Ability to build strong relationships and quick rapport with partners.
- Proficient in Microsoft Word, Excel, PowerPoint, and Salesforce.
- Knowledge of legal and conveyancing processes is advantageous.
- Minimum 12 months experience in a similar role preferred.

**The Rewards and Culture**

**What We Offer**:
**Personal Development** We have a rich history of providing people with growth opportunities throughout their InfoTrack journey. We provide our people with professional development plans, technical training, leadership programs, and clear career progression opportunities.

**Reward & Recognition** We have a culture of recognising the contributions of our people and rewarding them for their impact. We have various formal recognition programs as well as access to our employee share scheme. We put an emphasis on staff happiness, so we have a well-stocked snack cupboard, weekly catered lunches, free breakfast every morning and locally based social committees that drive events for each office including a Table Tennis competition.

**Health & Wellbeing** We care about our people’s well-being and that is why we offer a range of benefits including fully covered gym memberships, monthly in-house massages, progressive leave policies and access to an Employee Assistance Program.

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