Workforce Analyst

1 week ago


Brisbane, Australia Transport and Main Roads Full time

**Some of your responsibilities will include**:

- Use independent judgement to proactively analyse, manage and adjust resource and forecast plans, assessing operational performance on an intra-day, daily, weekly and long-term basis.
- Develop innovative roster modelling options and recommendations for moderately complex resourcing challenges and competing priorities, in line budgetary and Human Resource (HR) requirements.
- Create accurate workforce and demand forecasts, identifying key drivers and variances, and manage activities like leave, training and meetings to mitigate staffing risks by approving or redirecting discretionary requests to the Workforce Planning Manager.
- Advise and educate stakeholders on workforce data and analytics to support well-informed operational decisions.
- Influence and negotiate with stakeholders to optimise team operations and attend review meetings to address performance and future risks.
- Collaborate effectively to meet team goals, coach less experienced staff and foster a high-performing team environment.

**Requirements of the role**:

- Strong analytical and problem-solving skills, with the ability to interpret data and generate actionable insights.
- Excellent communication and stakeholder management skills, with the ability to negotiate, influence and build relationships.
- Team collaboration skills and the ability to coach and guide others.
- Experience in workforce management, forecasting or resource planning would be well regarded.
- Knowledge of Genesys Cloud would be highly advantageous.

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.


  • Workforce Analysts

    1 week ago


    Brisbane, Australia Department of Agriculture, Fisheries and Forestry Full time

    APS 5 - $81,690 - $89,615 per annum plus superannuation - People, Property and Security Division - Brisbane (QLD), Canberra (ACT) or Melbourne (VIC) - _Applicants should have HR and data experience._ - _Must have a flexible approach to problem solving and demonstrated initiative._ - _Multiple vacancies across multiple locations._ **Who we are** The People,...

  • Workforce Analyst

    5 days ago


    Brisbane, Australia Bank of Queensland Full time

    **About the Role** BOQ Group is seeking a workforce analyst to support and continually align the needs and priorities of BOQ Group customers with those of the contact centre workforce to ensure it can meet its legislative, regulatory and service requirements and organisational objectives. You will have responsibility for: - Budget FTE reconciliation and...

  • Information Analyst

    7 days ago


    Brisbane, Australia Education Full time

    **Your opportunity**: We are seeking a detail-oriented Information Analyst to spearhead our data-driven strategies, ensuring our workforce aligns with our overarching organisational objectives. - Coordination of workforce analysis activities to align with strategic goals. - Development and upkeep of robust reporting systems for accurate data delivery. -...


  • Brisbane, Australia ANZ Banking Group Full time

    **Job Title**: Real-time Workforce Optimisation Analyst - Suncorp Bank **Req ID**: 82634 **Department**: SB Service Delivery **Division**: Suncorp Bank **Location**: Brisbane About Us About the Role The Real-time Workforce Optimisation Analyst plays a critical part in ensuring the Bank Contact Centre capitalises on its scale through successful real time...

  • Workforce Analyst

    2 weeks ago


    Brisbane, Australia Queensland Police Service Full time

    You will work collaboratively within a dynamic team to analyse workforce information and data, provide workforce planning advice and assistance, including data and analytics, drive functional improvements, and engage with clients to deliver positive outcomes. Your Key Accountabilities **The core capability requirements for this role are**: - Manage and...


  • Brisbane, Australia Queensland Fire and Emergency Services Full time

    About us As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events. Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue...

  • Workforce Analyst

    2 days ago


    Brisbane, Australia Queensland Police Service Full time

    **Your Key Accountabilities will include**: Design and develop complex human resource management reports to meet statutory, ad hoc and client reporting requirements and coordinate the data integrity and quality assurance of all reporting to ensure consistency, accuracy and compliance.Generate and collate human resource data, information and reports and...


  • Brisbane, Australia Queensland Police Service Full time

    **Your Key Accountabilities will include**: Coordinate the preparation and analysis of complex workforce reporting.Manage significant workforce strategy initiatives and projects that contribute to the achievement of agency strategic priorities and business objectives, including organisational reviews, establishment management, workforce planning and other HR...


  • Brisbane, Queensland, Australia WorkCover Queensland Full time $80,000 - $120,000 per year

    At WorkCover Queensland our vision is to be the best worker's compensation insurer, to make a positive difference to people's lives and to keep Queenslanders working. Our flexible work environment allows you to be your best every day and contribute to the big picture.Our organisation is made up of individuals who collaborate and seek to engage others,...

  • Senior Analyst

    2 weeks ago


    Brisbane, Queensland, Australia Queensland Government Full time $90,000 - $120,000 per year

    You are an experienced data analyst who has worked with large workforce/human resource (HR) and Learning Management System (LMS) datasets. You will have a passion for conducting exploratory data analysis and research to identify actionable insights and the discipline to manage and ensure accurate and timely workforce compliance reporting for our...