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Workforce Planning Analyst

2 weeks ago

Brisbane, Australia Queensland Government Full time

**We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes:

- Demonstrated knowledge of workforce management, scheduling and contact centre methodologies and reporting principles, including experience using
- Well-developed conceptual, analytical, numerical reasoning and problemsolving skills, including a demonstrated ability to analyse and interpret trend,
output, and outcome performance data to drive performance review and improvement.
- Demonstrated ability to contribute to strategic planning, review workforce planning policies and practices and develop and implement service
improvement initiatives.
- Highly developed interpersonal and communication skills and the proven ability to establish and maintain productive relationships, liaise effectively and work collaboratively
- The incumbent may be required to travel on official business and the possession of a C class driver's licence may be required.
- This position may require participation in weekends and/or overtime work during periods of high demand or during natural disaster related events.
- Previous experience in workforce management including the NICE IEX System, planning, or resource scheduling will be highly regarded.

Applications to remain current for 12 months.
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