Workforce Optimisation Analyst

**An exciting opportunity exists to join our Member Services team as a Workforce Optimisation Analyst.**

**We are flexible for this role to be based in Brisbane, Sydney or Melbourne.**

**Why join us?**
- State of the art offices with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a multitude of spaces to encourage a collaborative culture, our workspaces are something we are extremely proud of.
- A mature outlook on flexible work arrangements which allows you to truly balance work and life. A #hybrid work from home approach is embedded in our ways of working.
- We have excellent career progression and development opportunities; we are committed to continuous improvement and have exciting plans for our future.
- We have an incredible company culture where wellbeing of our employees is at the forefront of everything we do.

**About the role**

Every one of our team contributes to helping make our members’ world better. As a **Workforce Optimisation Analyst**, you will be responsible for a range of workforce management activities including staff rostering and scheduling, monitoring performance daily and contributing to the member experience through the achievement of agreed service level targets.

The dynamic management of resources across all service channels within Member Services to support first contact resolution and improve utilisation of resources is the primary function of this role. The role works closely with all roles within the Workforce Optimisation team to determine short to medium term resourcing needs for Member Services.

Key accountabilities will include:

- Determine, administer and communicate short term staff capacity and roster establishment for up to 6 weeks in advance across our Member Services division.
- Establish staff scheduling appropriate to the forecast, balancing leave and non-phone activity.
- Real time management of member servicing queues to ensure adequate coverage.
- Utilise skills-based resource routing to enhance the member experience.
- Manage all Member Services leave requests, including applicable absence related records and associated reporting.
- Identify trends, opportunities and needs within the assigned area of accountability as well as making recommendations for improvements.
- Maintain data and system integrity for efficient resourcing, monitoring and reporting to stakeholders.
- Support the implementation of systems and tools that generate continuous improvement within workforce planning practices and deliverables.

This role is available as a 6-month max-term/ secondment opportunity.

**About you**

If this is the right role for you, your skills and qualifications may include:

- Knowledge and understanding related to workforce planning requirements and methodologies.
- A high level of organisational and time management skills while responding to frequent demands of multiple stakeholders.
- A highly developed ability to build rapport with stakeholders, influence and negotiate in order to achieve an optimum outcome or solution.
- A demonstrated ability to deliver within agreed timeframes and manage a range of competing priorities.
- Ability to work and embrace a changing and growth environment with regular changing priorities and developing opportunities.
- Understanding of strategic priorities and performance metrics of the business unit in order to make resource recommendations to the Leadership team.

**About us**

As one of Australia’s largest superannuation funds, we proudly take care of over $260 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day. When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2.3 million members.

**How to apply**

We are a Circle Back Initiative Employer - we commit to respond to every applicant.