Workforce Planning Analyst

16 hours ago


Brisbane, Queensland, Australia WorkCover Queensland Full time $80,000 - $120,000 per year

At WorkCover Queensland our vision is to be the best worker's compensation insurer, to make a positive difference to people's lives and to keep Queenslanders working. Our flexible work environment allows you to be your best every day and contribute to the big picture.

Our organisation is made up of individuals who collaborate and seek to engage others, working together as One Team. We embrace diversity and value people who bring personal energy and authenticity to everything they do. If you're someone with a strong values-oriented compass and you want to achieve sustainable outcomes, you will find a great community at WorkCover.

You'll contribute to:

  • Establish strategic relationships across claims and contact centre function teams to understand critical activities and resourcing requirements and support staff placement across the operation.

  • Deliver forecasting and operations scheduling of resources to support current and future workforce needs.

  • Provide high-level advice and support on all claims functions on workforce planning and performance measurement matters.

  • Identify potential workforce gaps and develop strategies to address them proactively.

A bit about you:

  • Ideally, have a minimum of 2 years' experience in stakeholder engagement with a thorough understanding of workforce planning and performance analysis in contact centres or large workforce environments.

  • Experience in workforce planning and performance reporting tools including Genesys phone system (or similar contact centre platform) highly regarded.

  • Hold engaging discussions with senior leaders about performance and planning.

  • Drive positive resource changes through the ability to influence and communicate data and insights.

  • Analytical and problem-solving skills with the ability to apply judgment in making quality decisions based on relevant information, both factual and anecdotal.

A bit about us:

Working in a collaborative team environment within a supportive and engaged organisation, you'll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld.

How do I apply?

Please submit your resume and covering letter to Angela Moutsatsos, Talent Advisor with applications closing at
10am Thursday 23 October 2025.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This will include a Right to Work in Australia Check, Police Check, Education Check, Reference Check and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).

Please Note: WorkCover does not accept unsolicited resumes from agencies and will not be liable for related fees. All recruitment is managed internally. Agencies must not represent or promote WorkCover roles without prior written authorisation.



  • Brisbane, Queensland, Australia HelloFresh Full time

    Job DescriptionAs the Workforce Planning and Training Manager, you'll lead the Workforce Planning team in delivering timely, accurate, and compliant employee rosters for our YouFoodz Custom Facility. You'll also oversee a small Production Recruitment team, and Production Training Team ensuring our facility is effectively staffed, trained, and operationally...


  • Brisbane, Queensland, Australia Health Workforce Queensland Full time $90,000 - $120,000 per year

    Lead the transformation of workforce data into strategic insights, communicating the stories revealed and using the evidence for workforce planning and evaluations.We are looking for a unique person who:Has knowledge and experience in rural and remote health service deliveryHas experience in preparing evaluations, reports and presentationsIs a capable and...


  • East Brisbane, Queensland, Australia Golden Cockerel Pty Ltd Full time $60,000 - $80,000 per year

    Company DescriptionThe Golden Cockerel Group is a prominent name in poultry processing in Queensland, Australia, distributing a range of both fresh and frozen products locally and internationally. Dedicated to quality, Golden Cockerel adheres to the highest standards, including CODEX HACCP, BRC, RSPCA, SafeFood QLD, and Aus-Meat certifications, ensuring...


  • Brisbane, Queensland, Australia Virgin Australia Full time $90,000 - $120,000 per year

    Work type:Full-Time (Permanent)- ##### Location:Brisbane- ##### Job type:Consulting & Strategy- ##### Applications close:Senior Integrated Planning AnalystHello. We're Virgin Australia. We're the airline that's always done things a little different. Our way. The Virgin way. We're on a mission to make flying better than 'nice'. And to do that, it takes a team...

  • Business Analyst

    3 days ago


    Brisbane, Queensland, Australia Peoplebank Australia QLD Full time $90,000 - $120,000 per year

    SAP Business AnalystBrisbane CBDHybridCompetitive Market rateLocal Gov Client14-Month initial contract We are seeking an experienced SAP Business Analyst to join a major ERP transformation program focused on digitisation and benefits realisation. This role will lead initiatives that improve business processes and unlock the full potential of SAP S/4HANA and...

  • Business Analyst

    1 week ago


    Brisbane, Queensland, Australia Anglicare Southern Queensland Full time $80,000 - $120,000 per year

    About usAt Anglicare Southern Queensland, we believe everyone has a story. With a 150-year heritage, we exist for individuals of all life stages who may be experiencing challenges or entering a new phase of life. Our skilled staff deliver a breadth of care-based services across a vast geographic footprint, and in many types of locations.About the RoleWe are...

  • Senior Analyst

    1 week ago


    Brisbane, Queensland, Australia Queensland Government Full time $90,000 - $120,000 per year

    You are an experienced data analyst who has worked with large workforce/human resource (HR) and Learning Management System (LMS) datasets. You will have a passion for conducting exploratory data analysis and research to identify actionable insights and the discipline to manage and ensure accurate and timely workforce compliance reporting for our...


  • Brisbane, Queensland, Australia Queensland Rail Full time $90,000 - $120,000 per year

    Your opportunityIn this role, you will: Leverage your strong coding ability to further enhance our internal processes, quality assurance tools, and reporting dashboards. Mentor junior team members on the creation of reports and tools. Conduct in-depth analyses of workforce requirements to develop future work schedules that enhance efficiency and customer...


  • Brisbane, Queensland, Australia Optimum Consulting Full time $120,000 - $180,000 per year

    Growing global businessLead the FP&A function and manage a small teamDrive improvement and automation across systems, reporting and processesThe ClientOur client is a well established business with its Head Office based here in Brisbane. They have been operating for over 100 years and have a large workforce throughout the Asia Pacific region. They are an...

  • Data Analyst

    6 days ago


    Brisbane, Queensland, Australia Comensura Pty Ltd Full time $104,000 - $130,878 per year

    Data Analyst – Contingent Workforce Data & SystemsBrisbane | Hybrid Work ModelAre you ready for your next career step?Are you a data-driven problem solver who thrives in fast-paced environments? Do you love working with systems, analysing complex datasets, and collaborating with stakeholders to drive process improvements?If so, we want to hear from...