Workforce Analyst

**Workforce Analyst - Customer and Operations
- Multiple locations**

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**About the role**- Responsible for end-to-end roster production, ensuring smooth work allocation and compliance adherence.- Accountable for workforce planning activities to assess resource needs and provide accurate forward workforce estimates, collaborating with key stakeholders.- Create detailed reports on planning and capacity to support the contact centre’s key objectives and deliverables.- Assist in shaping supplier sourcing strategies for key resource areas based on planned capabilities and workforce needs.- Offer advice to stakeholders on skill profiles and workforce planning, while ensuring effective resource allocation to achieve business goals.

**About you**- Experienced in workforce planning for complex, customer-centric organisations with a collaborative, matrixed structure.- Deep understanding of workforce planning methodologies, systems, processes, and telephony technologies.- Skilled at balancing priorities, organising tasks with high attention to detail and managing competing resources with a calm and efficient approach.- Able to navigate complexity with ease, providing practical, thoughtful solutions that align with stakeholder expectations.- Confident communicator and able to foster strong relationships yet capable of working autonomously.

**Benefits and perks**- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer- For more details about our benefits, visit the Allianz Careers site.

**About our culture**

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

**Job Level**:

- Professional

**Location**:

- Sydney, NSW, AU, 2000

**Area of Expertise**:

- Operations

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 71944

**Position Cluster**:

- Non-Executive