General Manager

**About our home**

The charming Bupa Dural is a modern care home set in a semi-rural suburb within Sydney’s Hills District. You’ll be close to the local community with neighbouring parks, recreation centre, shopping mall and school. It consists of 102 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.

**About our General Manager role**:

- As a General Manager, you will embrace and share our values of being Brave, Caring and Responsible. As a passionate, empathetic, and nurturing leader; you will lead our care home and the team to achieve its care, safety, financial, operational, customer and people objectives. You will be provided with a strong support structure, including highly experienced and supportive operational and clinical management teams.
- A genuine purpose at work is something that transcends words. Something you have to live, experience and bring to life every day. Right now, you can be at the heart of a movement following world’s best practices to improve the quality and rise to the challenges of enriching the lives of our society’s most vulnerable. You will play a pivotal part in our person-centred approach driving our purpose to help people live longer, healthier, happier lives and making a better world

**What's in it for you? Well, we have a range of benefits including**:

- A competitive salary and bonuses
- Discounts on Bupa products - Healthcare, Optical, Dental
- ‘People First’ wellness program that can be accessed by all employees.
- Bupa Online Leadership Development, available on demand.
- Clinical learning opportunities and more, through online and face to face training.
- Internal transfers across our care homes.
- Employee Networks allowing you to get involved in an area you are passionate about, have your voice heard and most importantly, be you

**But perhaps just as important though, is knowing the difference you make, every day, to our residents' lives Just imagine the impact you could make**

**In this role, you will have the opportunity to**:

- Create a positive and engaged culture in your Care Home for all employees to thrive in.
- Provide strong leadership underpinned by Bupa’s Values to ensure your team is supported to perform at their best
- Support your leaders to have frequent team and individual performance and development conversations, to help employees be successful in their roles
- Ensure a person-first approach is taken at the Care Home to support our residents and their families, enabling and respecting residents to make informed decisions about their care
- Ensure Aged Care Standards are embedded within the Home
- Diagnose and solve business problems, drawing on your key business insights to develop and execute appropriate interventions at pace
- Deliver required commercial outcomes

**To be successful in the role, it is likely you will have**:

- Experience leading a customer-centric culture in a B2C business, focused on enhancing customer engagement, experience and acting on customer feedback.
- Leadership roles in highly regulated sectors with strong performance standards, risk and capital management, and sense of purpose / brand identity (profits reinvested in the business for customers).
- Has developed or driven continuous improvement efforts in large organisational settings.
- Experience leading others through high-pressure situations or adversity.
- Solid commercial understanding of budgets, resource management and key levers for profitability - to allow for better care outcomes and re-investment opportunities.
- Considers differences in stakeholder perspectives to reach optimal solutions and ensure organisational responsiveness to stakeholders.
- A track record of maintaining service delivery and customer satisfaction within health or other service industry, in accordance with strict regulations and standards.

**Culture**
- We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

**How to Apply**

Bupa Villages and Aged Care is a NDIS approved provider. As part of the NDIS scheme, employees working within a NDIS facility, in a risk assessed role, must have a completed NDIS check. This is part of compliance and needs to be completed prior to commencement.

We aim to provide a culturally safe workplace where First Nations peoples knowledge, education and lived experience is seen as a strength. Bupa have publicly committed to a holistic approach to First Nations engagement, development and celebration through a partnership with Reconciliation Australia who have endo