Studio Assistant

2 days ago

Melbourne, Australia Cushla Whiting Full time

**JOIN OUR TEAM**:
We believe that a piece of carefully designed jewellery has the power to bring beauty and joy to your life. The need for self-expression—in every shade and tone—is at the heart of every CUSHLA WHITING creation.

The foundations for our brand are underpinned by quality craft, highly considered design, personalised experience as well as careful and responsible sourcing.

**Hours**:Permanent Full Time (38 hours per week)
**Reporting To**:Sales and Operations Manager

Cushla Whiting is a dynamic, contemporary fine jewellery brand located in Melbourne. Founded in 2013 by three siblings with a simple mission: to create a more personalised, unintimidating fine jewellery experience, with an underlying foundation of quality, care and transparency. Now, 10 years in, we are proud to be one of the fastest-growing fine jewellery design brands in Australia, offering the largest and most unique range of carefully selected diamonds and coloured gemstones in a beautiful, inspirational environment.

This is a varied role with plenty of customer interaction. It would suit someone with a love for customer service in the fashion/luxury space, excellent communication skills and outstanding organisational skills.

Training will be provided for this role and on-going support provided. The role requires working availability on a Tuesday to Saturday roster.

**Key Responsibilities & Duties (include but not limited to)**:

- Answering the jewellery showroom phone, assisting with the enquiries and directing the calls.
- Being the face of Cushla Whiting - the first point of contact to welcome customers into the showroom.
- Answering the door and receiving deliveries.
- Booking appointments over the phone and assisting customers with our online booking system.
- Setting up the showroom in the morning and packing it down in the evening (including daily stock checks and counts).
- Maintaining the aesthetic in the showroom, including visual merchandising of the stock, making sure the glass is cleaned and the showroom organised for appointments.
- Taking payments over the phone.
- Organising all DHL shipment inwards and outwards for customers.
- Packaging up jewellery for collection.
- Fine jewellery sales when the opportunity arises.
- Setting up Q Report jewellery insurance for our customers.
- Collecting castings and other miscellaneous errands as required.
- Keeping office and packaging supplied stocked, and forecasting replenishment.
- Managing appointment bookings via Calendar software and online booking systems.
- Additional Ad-hoc duties as and when required
- A proactive customer service super star with an interest in fine jewellery and experience in creative workspaces.
- Excellent communication and written skills.
- Outstanding organisational skills, attention to detail and time management.
- Excellent work ethic, self-motivated with a “can do” attitude.
- Previous Retail experience is preferred but not essential.
- Someone who will ‘own’ the front of house space and become the welcoming face of Cushla Whiting.

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