Account Manager, Middle Office

**What is this position about?**

Middle Office forms part of the Asset & Fund Services division of BNP Paribas Securities Services, supporting a variety of assets classes including Equities, Fixed Income, Foreign Exchange, Cash, Listed Derivatives, OTC and Reconciliations. Additionally the team provides support to our client’s start of day positions, matching and monitoring of settlements, cashflows and reporting.

The roles within the Sydney Middle Office team are organised in alignment with the Global Middle Office processes of Asset Servicing, Transaction Management, OTC, Account Management and Business Transformation.

The Sydney Middle Office team’s primary purpose is to ensure our clients receive high quality Middle Office services. This includes the execution of daily production to meet SLAs and KPIs, management of queries, resolution of issues, deliver on client change and continual development of our operating model.

The Sydney Middle Office team is also responsible for oversight of outsourced functions, including their daily operations and overall performance.

We value teamwork, maintaining good working relationships internally and with our clients, ownership of our risk and control environment.

**PRIMARY ROLE RESPONSIBILITIES**:
**Transaction Management**

Supports the key Middle Office processes of Trade Processing (Equities, Fixed Income, Matching and Settlements, Repos, Secured Loans), Collateral Management, FX and Money Markets, Cash Processing, Trade Support (STP, Alert, Claims), Exchange Traded Derivatives and Transitions.

**Corporate Action**

Supports the key Middle Office processes of CA, general knowledge on all voluntary and mandatory events.

**OTC Derivatives**

Supports the key OTC functions of Trade & Life-Cycle Event Processing, Cashflow Management, Third Party Custodian Trade Instruction, Valuations, Regulation Reporting and Reconciliations (Third Party Positions, Port Rec and Cash Recs).

**Operational Execution**

Trade Matching Support, including dispute resolution

OTC Cash Management (Diarize, Cash Settlement, Cash Pooling Service (CPS) and related reconciliation break clearance)

OTC Trade Notification to external Custodians

Complete key client reconciliations

Manage New account setups for middle office clients trading and master custody derivative trading

Support and implement client change, new services and operational efficiency initiatives as required.

Generate ideas for process improvement to systems and processes.

**Client Service**

Building strong collaborative relationships with internal partners, clients, brokers and other external third parties.

All client related issues are maintained in client action logs and taking ownership for completing by due dates.

Escalate client issues appropriately for resolution

Client incident reports are delivered by BD10

Deliver client reporting (for example STP and KPI reporting) as required

**Oversight of Outsourced Functions**

Participate or lead daily check in calls on escalations and current issues

Review operating incidents with managers and track to closure.

Review aged and high value reconciliation breaks to ensure adequate actions and commentary

Participate or periodic service review meetings, covering KPIs, issue logs, change pipeline, resourcing, attrition, MIS.

Periodic reviews of SLAs, procedures and BCP plans

**Risk Management**

Adhering to the risk and control framework, including the maintenance and update of internal procedures.

BIRDIES (operating incident register) are managed within required timeframes

Audits and Control Self Assessments (CSA) are completed successfully (ISAE3042 and internal)

Manage incident process effectively and within reasonable timeframes.

Back-up and contingency plans maintained and understood in the event of system outages.

**OTHER CONTRIBUTIONS**:
**What is required for you to succeed?**

Teamwork - Listen and responds constructively to other team members’ ideas. Builds strong partnerships across the firm and externally to help achieve results for the firm and client alike.

Creativity and Innovation - takes a different perspective to a problem and goes beyond the existing frameworks suggesting new ideas which are suitable for their clients;

Client Focus - Demonstrates an understanding of excellent client service and understands the issues facing their client;

Accountability - committed to achieving the organisation's objectives. Demonstrates perseverance and is accountable for own actions.

Attention to detail - ensures accuracy and implements processes to ensure quality of output. Ensures high personal standards in all areas of work.

Team orientation - works with the team and the broader organisation towards shared goals and treats all colleagues and clients as partners

Planning & execution - establishes courses of action for self and others to ensure work is completed efficiently. Effectively manages own time and resources to meet deadlines and quality s