Account Manager

**POSITION PURPOSE**:
Middle Office forms part of the Asset & Fund Services division of BNP Paribas Securities Services, supporting a variety of assets classes including Equities, Fixed Income, Foreign Exchange, Cash, Listed Derivatives, OTC and Reconciliations. Additionally the team provides support to our client’s start of day positions, matching and monitoring of settlements, cashflows and reporting. The roles within the Sydney Middle Office team are organised in alignment with the Global Middle Office processes of Asset Servicing, Transaction Management, OTC, Account Management and Change/Strategic Operational Model. The Sydney Middle Office team’s primary purpose is to ensure our client receive quality Middle Office services. This includes the execution of our daily BAU to SLA/KPIs, management of queries, execution of client change and the continual evolution of service enhancements and the timely resolution of issues. Middle Office has a high number of roles located offshore and the Sydney Middle Office team is responsible for oversight of the daily operations and performance of the outsourced functions. In the context of performing these team’s responsibilities it is essential all team members maintain good working relationships with all stakeholders, take ownership of maintaining a robust risk and control environment and live the BNP Way principles.

**KEY RESPONSIBILITIES**
- Responsible for providing accurate cash forecast to all CPS clients.
- Responsible for releasing cash forecast reports to CPS clients as per agreed time line. There are several releases per cash pool per day depending on client.
- To monitor the movement between each intraday cash forecast and to follow up with appropriate internal departments if needed.
- Act as a point of contact with CPS clients for all queries they may have in relation to their cash forecasting.
- Act as a point of contact with internal departments if they have issues with cash forecasting and work closely to resolve the issues.
- To provide reconciliation between the cash forecast closing balance to the actual balance the following day.
- To process distribution for selected CPS client’s cash pool to its member.
- To provide a monthly performance return reporting of cash pool per agreed time line - Monthly CMT Performance report.
- To provide report TM trades to on a monthly basis to UK.
- To manage the adding or lapsing of portfolios as CPS members as per client instructions
- To act as a point of contact with Projects and Business Implementation on CPS related projects.
- Daily updating of KPIs via KPI Online ToolAd-hoc investigation and processes.

**Oversight of Outsourced Functions**
- Participate or lead daily ‘Check In’ calls on escalations and current issues
- Review errors and incidents with managers and track to closure.
- Review aged and high value reconciliation breaks to ensure adequate actions and commentary
- Participate or lead monthly service review meetings, covering KPIs, issue logs, change pipeline, resourcing, attrition, MIS.
- Periodic reviews of SLAs, procedures and BCP plans

**Risk Management**
- Adhering to the risk and control framework, including the maintenance and update of internal procedures.
- Incident reporting managed within required timeframes
- Audits and Control Self Assessments (CSA) are completed successfully (ISAE3042 and internal)
- Manage incident process effectively and within reasonable timeframes.
- Back-up and contingency plans maintained and understood in the event of system outages.

**Qualifications**:

- Knowledge of product area - Asia Pacific and Global markets experience Ideal.
- Knowledge of Swift, the various Swift messages and their purpose.

**Technical skills**
- Knowledge of the fixed income, equities, foreign exchange and cash & FX markets and associated asset classes
- Knowledge of generic broker dealer, investment manager and custodian payments processing and systems

**Systems knowledge**
- Swift (Preferable)
- Hi-Portfolio (Preferable)
- MS Word and Excel (intermediary)
- Tradeflo