Senior Account Manager, Middle Office

What is this position about?

Middle Office forms part of the Asset & Fund Services division of BNP Paribas Securities Services, supporting a variety of assets classes including Equities, Fixed Income, Foreign Exchange, Cash, Listed Derivatives, OTC and Reconciliations. Additionally the team provides support to our client's start of day positions, matching and monitoring of settlements, cashflows and reporting.

The roles within the Sydney Middle Office team are organised in alignment with the Global Middle Office processes of Asset Servicing, Transaction Management, OTC, Account Management and Business Transformation.

The Sydney Middle Office team's primary purpose is to ensure our clients receive high quality Middle Office services. This includes the execution of daily production to meet SLAs and KPIs, management of queries, resolution of issues, deliver on client change and continual development of our operating model.

The Sydney Middle Office team is also responsible for oversight of outsourced functions, including their daily operations and overall performance.

We value teamwork, maintaining good working relationships internally and with our clients, ownership of our risk and control environment.

Primary Role Responsibilities

Transaction Management

Supports the key Middle Office processes of Trade Processing (Equities, Fixed Income, Matching and Settlements, Repos, Secured Loans), Collateral Management, FX and Money Markets, Cash Processing, Trade Support (STP, Alert, Claims), Exchange Traded Derivatives and Transitions.

Corporate Action

Supports the key Middle Office processes of CA, general knowledge on all voluntary and mandatory events.

OTC Derivatives

Supports the key OTC functions of Trade & Life-Cycle Event Processing, Cashflow Management, Third Party Custodian Trade Instruction, Valuations, Regulation Reporting and Reconciliations (Third Party Positions, Port Rec and Cash Recs).

Operational Execution

Trade Matching Support, including dispute resolution

OTC Cash Management (Diarize, Cash Settlement, Cash Pooling Service (CPS) and related reconciliation break clearance)

OTC Trade Notification to external Custodians

Complete key client reconciliations

Manage New account setups for middle office clients trading and master custody derivative trading

Support and implement client change, new services and operational efficiency initiatives as required.

Generate ideas for process improvement to systems and processes.

Client Service Delivery

Manage clients escalations and issues for Middle Office

Lead Middle Office updates in Client Service reviews and Ops to Ops meetings. This includes maintaining client actions logs, service review content is comprehensive and provides key metrics, achievements, details incidents and issues as required.

Building strong collaborative relationships with internal partners, clients, brokers and other external third parties.

Escalate client issues appropriately for resolution within the broader MO

Client incident reports are delivered by BD10

Client reporting (for example STP and KPI reporting) is analysed and identifies opportunities for efficiencies and service enhancements

Chair the Middle Office Client Forum

Change and Execution

Support client change and new services initiatives as required

Generate ideas for process improvement to systems and processes

Oversight of Outsourced Functions

lead daily check in calls on escalations and current issues

Review operating incidents with managers and track to closure.

Review aged and high value reconciliation breaks to ensure adequate actions and commentary

Participate or periodic service review meetings, covering KPIs, issue logs, change pipeline, resourcing, attrition, MIS.

Periodic reviews of SLAs, procedures and BCP plans

Risk Management

Drive risk and control framework, including the maintenance and update of internal procedures.

BIRDIES (operating incident register) are managed within required timeframes

Audits and Control Self Assessments (CSA) are completed successfully (ISAE3042 and internal)

Manage incident process effectively and within reasonable timeframes.

Back-up and contingency plans maintained and understood in the event of system outages.

Other contributions

What is required for you to succeed?

Teamwork - Listen and responds constructively to other team members' ideas. Builds strong partnerships across the firm and externally to help achieve results for the firm and client alike.

Creativity and Innovation - takes a different perspective to a problem and goes beyond the existing frameworks suggesting new ideas which are suitable for their clients;

Drive Client Focus within the team and demonstrates an understanding of excellent client service and understands the issues facing their client;

Accountability - committed to achieving the organisation's objectives. Demonstrates perseverance and is accountable for own actions.

Attention to detail - ensures accuracy and implements processes to ensure quality of output. Ensures high personal standards in all areas of work.

Communication - Oral: expressing ideas effectively in individual and group situations. Adjusting communication style to match the needs of the audience. Written: expressing ideas clearly in all written documents. Using professional, appropriate language at all times, and adhering to the use of the BNPP Email Protocols.

Team orientation - works with the team and the broader organisation towards shared goals and treats all colleagues and clients as partners

Planning & execution - establishes courses of action for self and others to ensure work is completed efficiently. Effectively manages own time and resources to meet deadlines and quality standards

Supports management with the team responsibilities.

Desired knowledge, skill, experience

Qualifications -

Degree education - preferable commerce and finance.

Technical skills -

10+ years experience in Securities Services

Knowledge of the fixed income, equities, foreign exchange and cash & FX markets and corporate actions and derivatives

Solid understanding of outsource Middle Office services

Systems knowledge -

TradeFlow

Hi-Portfolio

Calypso

IntelliMatch

MS Word and Excel (intermediary/expert)

Tradeflow

About BNP PARIBAS

As the leading European Union bank, and one of the world's largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community

BNP Paribas MixCity which fosters better representation of women at all levels of the organization

Ability, the mutual aid network for employees with a disability or a disabling or chronic illness

BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

If you require any reasonable adjustments during the recruitment process, please feel free to reach out to us at [1] or and ask for the Talent Acquisition Manager in the HR Team).

[2]

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More information

[3] BNP Paribas - Diversity & Inclusion Journey

[4] BNP Paribas - The Bank Of Green Changes

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year

References

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