Change Manager

1 week ago

Sydney, Australia Commonwealth Bank Full time

**See yourself in our team**

The **Chief Data & Analytics Office (CDAO**) is responsible for shaping and delivering an integrated and consistent approach for the Group’s data, records, and AI capability. This role sits in the **CDAO Transformation and Change Centre of Excellence (CoE)**, reporting to the Chapter Lead responsible for the Group’s AI transformation and change effort.

**In this role**

You will be supporting key transformations to enhance data management, records management, and AI policy/governance across the Bank. This role is integral to transforming how CommBank stakeholders manage data, records, and AI policies, ultimately supporting the Bank’s ambition to become a leader in data governance and AI.

**Do work that matters**

As a Change Manager, you will support the Data Management, Records Management, and AI Policy teams to help drive adoption and embedment across the Group for our people and customers.

**On any given day, you will**:

- Ensure the people-related benefits and risks of various data, records, and AI policy changes are well-understood and managed by conducting change impact assessments.
- Design, integrate, and execute effective change strategies and plans to manage the people impact of proposed data, records, and AI policy changes and initiatives.
- Manage the identification, engagement, and management of stakeholders across the data, records, and AI policy domains, crews, and in the business.
- Influence the stakeholder experience by being the voice of the customer.
- Own the data, records, and AI policy change transition and adoption through integrated strategic and tactical communications, engagement, coaching, training, and tracking metrics.
- Design and develop change artefacts related to data management, records management, and AI policy.
- Support change governance documentation.
- Report on the effectiveness of the change management discipline using metrics and data.
- Collaborate across the CDAO Transformation and Change CoE to build an exceptional culture and drive knowledge sharing, learning, and problem-solving.

**We’re interested in hearing from people who have**:

- Experience in data management, records management, and AI policy transformation and change programs and projects (highly advantageous)
- Understanding of the various impacts of change and business drivers in Technology is beneficial
- Sound writing skills and ability to simplify complex messages
- Thought leadership, strong communication, and excellent stakeholder management skills are essential to be successful in the role
- Ability to consult, influence, and drive change with domain stakeholders, leadership, and business stakeholders
- Proven experience in change planning and delivery
- Confidence to plan for and conduct workshops, facilitating working groups, designing stakeholder engagement and training, and driving communication
- Sound organisational skills, with a demonstrated ability to achieve deadlines and prioritise
- Sound understanding of and experience working in Agile
- **Risk Mindset**- All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.

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Advertising End Date: 22/02/2025

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