Customer Service

3 days ago

Virginia, Australia Auto Parts Group Pty Ltd Full time

Be part of a busy and growing company
- Great benefits and access to staff discounts
- Opportunity for career development and progression

We have an exciting opportunity for an energetic, Customer Service & Outbound Sales Representative based in our Head Office in Virginia QLD
**,** to partner with our customers to ensure they get the right part, to the right place, at the right time. This is a fast-paced and challenging role within an organisation that is leading the way within the Automotive Repair market.

**About Auto Parts Group**
At Auto Parts Group (APG) we are keeping tomorrow moving, today. We are providing products tools and services that help people get back on the roads sooner. Every day, we are delivering world-class operational excellence for our customers, based upon logistics solutions to ensure the highest possible parts availability, delivery precision and quality across Australia and the Pacific.

APG is one of Australia’s largest independent distributors of service and repair components to the mechanical, auto electrical, accident repair and cooling markets, with major distribution centres in each state and a national delivery footprint.

APG ‘s vision is keep tomorrow moving, today.

**About the role**

The primary role of our Customer Service & Outbound Sales Representative is to:

- Provide a high-level service to our customers, efficiently managing their parts enquiries, requests, and quotes, through to customer delivery
- Manage an efficient phone service, answer all calls, and provide a professional and effective customer experience
- Building trusting relationships with our customers
- Respond to customer escalations, order allocation, part profile & inventory records
- Basic excel skills
- Experience in an outbound sales role
- Automotive Industry experience (desirable)
- Maintain departmental KPI’s and focus on continuous improvement
- Monthly bonus structure.

**About the work environment**
Without a doubt, our biggest investment is our team. We recognise that we can only achieve our business goals by attracting and developing the most talented people who build great relationships, and delight our customers every day.
- A competitive salary and incentives reflecting the importance of this role.
- Full training and ongoing support.
- Business resources, tools, and technology.
- You will have access to staff discounted private health insurance and employee benefits programs.

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