Customer Service Representative

1 day ago

Virginia, Australia Auto Parts Group Pty Ltd Full time

Supportive Team Environment - Rewarding Monthly Bonus Structure - Monday - Friday family friendly hours **About Auto Parts Group**: At Auto Parts Group (APG), we aspire to be Australia’s leading independent supplier of genuine and aftermarket replacement parts for the automotive repair industry. We aim to give our customers _"Real Advantage"_ You’ll be joining an industry-leading organisation that listens to our customers, is building our external brand and reputation as a leading disruptor and partner to the industry that focuses on operational excellence and has a supportive and engaging team environment. **About the role** The primary role of our Customer Service Representative is to: - Provide a high-level service to our customers, efficiently managing their parts enquiries, requests, and quotes, through to customer delivery. - Manage an efficient phone service, answer all calls, and provide a professional and effective customer experience. - Respond to customer escalations, order allocation, part profile & inventory records. - Maintain departmental KPI’s and focus on continuous improvement. **About you, skills and experience** We are looking for a Customer Service Representative who is: - Passionate about customers. - A service expert with some sales experience and a demonstrated ability to build and maintain customer relationships. - Able to work in a team environment and contribute to the team’s success as well as also work independently. - Highly motivated driven and self-starter. - Punctual and reliable with a proactive work ethic. - A natural problem solver who is solutions focused with sound computer skills. - Driven by customer satisfaction, which is at the centre of every decision you make. - A confident communicator looking for an awesome opportunity in a growing company. **_Benefits_**: - We want you to be at your best here, and we're focused on helping you do it your way. So here are some ways we create a balance between your work life and non-work life. We provide:_ **_APG “Me” Day:_**_ This is a paid, planned day for our team to use for whatever they want._ **_Paid Parental Leave:_**_ We have newly introduced paid parental leave for all permanent employees._ **_Training:_**_ Full training and ongoing support will be provided with all necessary business resources, tools and technology._ **_Business perks: _**_You will have access to exclusive discounts and vouchers with the leading retailers, including Woolworths, JB HIFI, Caltex and Hoyts Cinemas._ **_Events:_**_ Regular team catch ups including monthly get-togethers and local awards and Annual Awards._ **_Wellbeing:_**_ Employee Assistance Program (EAP) that provides access to free, confidential counselling (which includes financial and legal counselling) for you and your immediate family._ **_Diversity:_**_ We have a diverse group of talented people in our business from all ages, nationalities, abilities and cultures._ **_Security:_**_ We have been in business for 30 years and continue to get stronger year after year._ - _ **About the work environment** There's never been a better time to join our dynamic team as we continue to deliver on our commitment to continuous improvement, embracing technology and our drive for safety. A driving force fuels us to deliver the ultimate customer experience, which is why we're seeking individuals who can help us achieve our ambitious goals. And it all starts with you. **Interested** Please click on the "**Apply"** button and submit your resume.

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