End User Support Representative

**Description**
- **Life Days** are the Leidos way of recognising that we all need extra time to take care of life. By working slightly more than the minimum weekly hours (2 hours per week for full-timers), you can accrue up to **12 days of leave** per year.
- Due to the nature of the role, **you must be an Australian Citizen and have the ability to obtain a NV-1** AGSVA security clearance.
- This team work 100% from site. Ideally, this position would be based in Scoresby (Melbourne) but would offer occasional work from our offices in Mulgrave and Bourke Street.

**Do Work That Matters**

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

**Your New Role and Responsibilities**

Our End User Services team deliver IT support to our Australian workforce. Leidos supports a technically diverse environment, supporting a wide range of hardware, software, and network services.

Reporting to the Team Leader, a snapshot of responsibilities include:

- Provide hands-on support for desktops, laptops, printers, telephony, video conferencing, and basic networking issues.
- Collaborate with Service Desk and Infrastructure teams to ensure seamless delivery of IT services.
- Troubleshoot and resolve issues within the Standard Operating Environment (SOE), offering technical guidance where needed.
- Conduct local testing of operating system upgrades, new peripherals, and workstation models for compatibility.
- Document solutions and coach team members to address knowledge gaps and improve service delivery.

**What You’ll Bring to Make an Impact**
- Demonstrated experience troubleshooting Windows domains and networks in a corporate environment.
- Proven skills in client hardware/software deployment and support, including SCCM (highly desirable).
- Relevant certifications such as ITIL or Microsoft (highly desirable); must be an Australian Citizen eligible for security clearance.

**Diverse Team Members, Shared Values and a Common Purpose**
- Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It’s about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._

Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

**Next Steps**
- Recruitment process - 1 virtual interview and/or 1 face-to-face & background checks.
- Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

**Original Posting**:
**Pay Range**:
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.