Salary Packaging Customer Service Representative

2 days ago

Scoresby, Australia Toyota Finance Australia Full time

Work for a leading, innovative and well-respected global brand
- Fantastic staff benefits and career development opportunities
- Entry into the Finance industry

**What you'll contribute to**

The Salary Packaging Customer Support Representative (Call Centre) will provide a high level of excellence relating to call centre and general support activities for our novated lease customers. In this role you will ensure a customer centric approach is adopted across all matters, adhere to strict service level agreements, and possess broad knowledge of the end-to-end novated lease and salary packaging services.

**How you'll make an impact**

**Customer enquiries and administration, including, but not limited to**:

- Act as the front line for the Salary Packaging business in the call centre environment
- Adherence to the customer identification process at all times
- Identify, address, and resolve general enquiries from customers
- Proactively liaise with customers to provide resolutions to queries
- Escalate enquiries, where necessary, to the appropriate area of the business
- Process customer reimbursement claims
- Achievement of KPI measures within the Salary Packaging Operations team

**Relationship Management**
- Develop rapport and open communication with the Novated Lease & Salary Packaging Consultants, as well as with all customers and internal departments
- Redirect new sales enquiries to the Novated Leasing Consultants or Salary Packaging enquiries to the Salary Packaging Sales Consultants, as required

**Your attributes - If you've got one or more, we'd love to hear from you**
- Previous experience in a phone-based customer service role
- Ability to prioritise tasks and remain agile
- Excellent communication skills with the ability to explain financial products in a simple manner
- Basic experience with Microsoft Office suite would be considered advantageous
- Excellent numeracy skills and attention to detail

  • Salary Packaging Customer Service Representative

    2 days ago

    Scoresby, Australia Toyota Finance Australia Full time

    Work for a leading, innovative and well-respected global brand - Fantastic staff benefits and career development opportunities - Entry into the Finance industry Toyota Finance Australia (TFA) is the country’s largest automotive financier. Our past gives us credibility and knowledge. But it’s what the future holds, and how we can make the world a better...

  • Customer Service Representative

    6 days ago

    Scoresby, Victoria, Australia Opal Full time $60,000 - $80,000 per year

    Job description:Discover Opal….We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.We stand for innovation, smart solutions, and sustainabilityDiscover the opportunity….Opal Fibre Packaging Australia provides a full service offering in corrugated cardboard...

  • Customer Service Representative

    6 days ago

    Scoresby, Victoria, Australia Johnson Controls Full time $80,000 - $120,000 per year

    The CompanyJohnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of...

  • Customer Service Representative

    5 days ago

    Scoresby, Australia Toyota Finance Australia Full time

    Entry into the Finance industry - Work for a leading, innovative and well-respected global brand - Fantastic staff benefits and career development opportunities Toyota Finance Australia (TFA) is the country’s largest automotive financier. Our past gives us credibility and knowledge. But it’s what the future holds, and how we can make the world a better...

  • Customer Service Support

    1 week ago

    Scoresby, Australia Safety Xpress Full time

    An exciting opportunity exists to join our Scoresby-based safety product and installation company. We are currently seeking an Customer Service Support to join our friendly and expanding team. **Key Duties and responsibilities include**: - First point of contact for end-to-end Online Sales related enquiries - Liaise with customers, suppliers and the...

  • Customer Claims Representative

    3 days ago

    Scoresby, Australia Newell Brands Full time

    Newell Brands is a leading $8.3B consumer products company with a portfolio of iconic brands such as Sunbeam, Rubbermaid, Sistema, Sharpie, Coleman and NUK, and 25,000 talented employees around the world. Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel our success. Our culture is enabled through our...

  • Inbound Sales Representative

    2 weeks ago

    Scoresby, Australia Safety Xpress Full time

    **An exciting opportunity to join Safety Xpress Melbourne Team!** **About us**: Safety Xpress is a nationally based, premier safety equipment supplier of Australian Safety Products and Installation. We have offices in Victoria, Queensland, and New South Wales. We are firmly committed and thrive to make workplaces, construction sites, business premises and...

  • Customer Services Manager

    1 week ago

    Scoresby, Australia Green Power Saver Australia Full time

    Job description NAME OF EMPLOYER: GREEN POWER SAVER AUSTRALIA PRAVEEN KUMAR We are looking to hire an exemplary Customer Services Manager to join our company, to be in charge and responsible for managing day-to-day operations, people management, and overseeing project management. You will have to develop program, create budgets, liaise with company and...

  • Packaging Engineer

    2 weeks ago

    Scoresby, Victoria, Australia Opal Full time $60,000 - $90,000 per year

    Discover Opal….We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.We stand for innovation, smart solutions, and sustainabilityDiscover what Opal can offer you…Opportunity to focus on sustainable product developmentOn the job training with an experienced,...

  • Packaging Engineer

    6 days ago

    Scoresby, Victoria, Australia OPAL. Full time $90,000 - $120,000 per year

    Discover Opal….We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.We stand for innovation, smart solutions, and sustainabilityDiscover what Opal can offer you…Opportunity to focus on sustainable product developmentOn the job training with an experienced,...