Service Solutions Representative

2 weeks ago

Scoresby, Australia Linde Material Handling Pty. Ltd. Full time

Linde Material Handling is a major participant in the Material Handling industry in Australia since 1971 and now a part of the global KION Group. We're built on a strong foundation by delivering expert service and product solutions to our customers. We believe that our success is the result of the skills and commitment from our team members.

We have an exciting opportunity for a customer-centric, solutions focused representative to join us as a Service Solutions Representative in Scoresby, VIC.

In this role, you'll be responsible for growing Linde Material Handling’s customer base within the Australian forklift market through solutions selling. Engage new customers and use your problem-solving skills to determine the right solutions and ensure the right solution is available to the customers.

**What we offer**:

- Competitive salary packaging
- Your wellbeing is important to us. Access our Wellness at Linde resource and leverage our Employee Assistance Program.
- Shape your professional development with over 18,000 learning resources on us - completely free for you to access
- Work alongside industry professionals and be mentored to grow your knowledge.
- A birthday gift to celebrate you each year.
- Anniversary bonuses to celebrate your milestones with us.
- Fast track into your dream car through our novated lease partner.
- Linde Material Handling is proudly supporting Healthy Heads in Trucks and Sheds not-for-profit foundation
- access all available resources from HHTS.

**Tasks and Qualifications**:
Your responsibilities:

- Identify new and potential clients by growing, maintaining and leveraging the network.
- Support the service operations teams with sales opportunities, identifying new customer accounts and onboard them to Linde service.
- Research and maintain relationships with all clients on a consistent basis.
- Update and maintain administrative responsibilities on applicable CRM system.
- Assist in the development of proposals / solutions for client needs and requirements.
- Obtain scope of site operations and service requirements, escalating where required appropriately to various departments.
- Carry out customer hand over to the Service Operations team once new business is secured.
- Work with various departments to market and promote Linde Service.
- Carry out follow up reviews of recent retail works carried out by the service team to ensure customer satisfaction.

Requirements for success:

- Medium to high level of technical knowledge of Linde products.
- Minimum Certificate 4 qualifications in a business-related discipline is desirable.
- Problem solving, customer service and lateral thinking skills desirable.
- Proven time management and ability to work to deadlines.
- High level of written and oral communication skills.
- Ability to prioritize around multiple projects and work autonomously.

If this role sounds like your next opportunity, please send through a copy of your current resume and cover letter.

Please note, a pre-employment medical and reference checks are a part of our recruitment process.

We do not accept unsolicited resumes from agencies.
- LMHAU is proud to be an equal opportunity employer. We value diversity and inclusion within the workplace and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, age or other statuses protected by law or regulations in the locations where we operate._

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