IT Help Desk Analyst

1 week ago

Sydney, Australia Genesis IT&T Pty Ltd Full time

**6 Months Contract (with the view to extend or turn Permanent)**:

- **Welcoming and Supportive Environment**:

- **Sydney CBD Location**

Our client is a leading organisation that values employee well-being and strives to create a positive and productive work environment, who are seeking for a skilled IT Help Desk Support Analyst with ability to provide level 1-2 IT support Services for the end users who based at their Sydney CBD office.

**Key Responsibilities**:

- Providing level 1-2 support, including day-to-day IT support, Helpdesk functions, assigned technology projects, and assisting others when needed.
- Provide prompt and courteous IT support services to end users, resolving issues related to Windows 10, Office 365, Windows Server, and Active Directory management.
- Manage user accounts, permissions, and access controls within Active Directory.
- Troubleshoot and diagnose software and hardware problems, utilising remote assistance tools and techniques.
- Collaborate with cross-functional teams to resolve complex technical issues and escalate as necessary.
- Document and track support requests in the ticketing system, ensuring accurate and timely updates.
- Create and maintain user documentation and knowledge base articles for common issues and resolutions.
- Contribute to the development and improvement of IT support processes and procedures.

**Key Requirements**:

- 2+ years of experience working as IT Support, Help Desk Support, or similar role, with a focus on Windows Desktops, Office 365, and Windows Server environment.
- Proficiency in managing user accounts, security groups, and access controls within Active Directory.
- Experience with basic network troubleshooting such as WAN / Routers / Switches.
- Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues efficiently.
- Experience with IT ticketing systems and a commitment to providing exceptional customer support.
- Understanding of ITIL Service Management framework.
- Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users.

**Contract Rate**: $40-$50 per Hour (incl. super)

**Job Ref**: 3648508

**TO APPLY**: please click on the appropriate link.

  • Help Desk Analyst

    5 days ago

    Sydney, Australia Corrs Chambers Westgarth Full time

    HELP DESK ANALYST - 492756- Sydney- Technology- Full time**Join Corrs Chambers Westgarth, Australia's leading independent law firm.** The Help Desk Analyst is a key contributor to the Corrs Technology team. The Help Desk Analyst is responsible for providing friendly and efficient support, proactively processing technology incidents and requests through our...

  • Help Desk Analyst

    4 weeks ago

    Sydney, Australia Indigeco Pty Ltd Full time

    Overview - $80,000 salary + full-time permanent role - Supportive team culture with strong career growth The Role & What’s on Offer - Permanent full-time employment (not contract) - 6–8 week training program (1 week induction + shadowing on shifts) - Exposure to cutting-edge Linux-based systems and AWS environments - Supportive, collaborative team...

  • (15h Left) Help Desk Analyst

    2 weeks ago

    Council of the City of Sydney, Australia Indigeco Pty Ltd Full time

    Overview We are seeking motivated and reliable Help Desk Analysts to join a 24/7 rotating shift team based in Ingleburn, NSW. This is a permanent, full-time role offering stability, growth, and the opportunity to work with advanced technologies that support critical operations across Australia and internationally. The Role & What’s on Offer - Permanent...

  • Service Desk Analyst L1

    2 weeks ago

    Sydney, Australia Brennan IT Full time

    **Why work for Brennan?** **Brennan offers an excellent remuneration package and benefits including**: - An environment that embraces learning and development of all employees - A focus on health and well-being - social club, sporting teams, health checks, poker, and trivia nights and more! - Discounted IT hardware and software products - A strong culture...

  • IT Service Desk Analyst

    3 days ago

    Sydney, Australia Talent Web Full time

    Title: - IT Service desk Analyst Location; - Sydney. Must be in the office 4 days a week for the first 6 months. Length: - Permanent Must be based in Sydney, and have valid Australian visa Brief Position Description: The IT Service Desk Analyst works within the IT department and is responsible for ensuring that efficient and effective responses to...

  • Help Desk Analyst

    7 days ago

    North Sydney, Australia SPS COMMERCE Full time

    Description: **Essential Responsibilities / Duties**: - Configures and deploys laptops and software for employees following the SPS Commerce standards and guidelines - Creating and maintaining documentation of repeatable steps and publishing knowledge base articles for SPS team members - Primary support for troubleshooting and resolving hardware issues on...

  • Deal Desk Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Cox Purtell Staffing Services Full time $90,000 - $120,000 per year

    Deal Desk Analyst - Global SaaS Leader | Sydney | HybridOur client is a globally recognized tech giant known for its dynamic and innovative culture. They're a leading brand featured on the Fortune 100 list of top global employers, their brand is a household name (you'll likely have heard of them) They offer a flexible working environment with hybrid working...

  • Service Desk Analyst

    2 weeks ago

    North Sydney, Australia Fujitsu Full time

    About the job Service Desk Analyst **Service Desk Analyst** **North Sydney location** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute...

  • Service Desk Analyst

    1 week ago

    North Sydney, Australia Fujitsu Full time

    **Service Desk Analyst** **North Sydney location** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our...

  • Ict Help Desk Officer

    3 days ago

    Sydney Central Business District, Australia HAYS Full time

    WFH - State Government Organisation - 7 Month Contract with Potential for Extension **Your new company** *** This state government organisation is currently looking for Service Desk Analysts to join their IT support team in a 7 month contract with the potential to extend. This organisation is located in Parramatta area but you will have the opportunity to...