Customer Service Officer

Want to make a difference in the life of others?
- Want to work with a great, award-winning team?

**Superior Home Health Services** is a full-offer, community care organisation _providing in home health care with a difference_. Covering most of the Moreton Bay Region, Bribie Island, North Brisbane, Sunshine Coast and Gympie areas, our support professionals are as diverse as our wonderful clients. We are currently looking for a motivated and enthusiastic **Client Services Officer** to join our corporate support team based in North Lakes.

We are looking for a self-starter who is tech savvy, has experience with Microsoft office and outlook, has experience with a client database, is a quick learner, comfortable in asking questions, works well in a team, and has a professional manner with great communication skills.

You will have a positive attitude and friendly and welcoming personality, as you will be first point of contact, for our clients and their families and our care delivery team.

In this role you will be responsible for liaising between many stakeholders including clients, or their families or representatives, and the clinical team, care delivery team, corporate services team, our referral partners, and industry bodies.

**Your main responsibilities will be to**:

- Work with the care coordinators to ensure client schedules provide the level of continuity and consistency they expect.
- Manage Home Care Package funding administrative tasks and procurement of goods/external services.
- Provide a courteous, knowledgeable and reliable liaison between clients, the public and staff members, by providing administrative services in order to ensure effective and efficient operations.
- Promote a positive relationship with staff and be a source of knowledge to them whilst complying with our policies and procedures and operate in accordance with the organisational directives.
- Respond in a timely manner to roster or scheduling of service queries, identify changes in client needs, liaise with clinical staff
- Manage the day-to-day activities as directed by management, with a flexible and team driven approach.
- Display strong customer service skills when communicating by using a professional, courteous, tactful manner.
- Ensure notes, correspondence and documentation are accurate and updated in a timely manner
- Ensure any concerns/incidents/hazards are dealt with promptly and professionally

**To be suitable for this role you must have**:

- Resilience is essential - this is a challenging industry
- Ability to negotiate with all stakeholders
- Excellent and demonstrated customer service knowledge and skills
- Strong written and verbal skills along with active listening
- Possess, or willingness to undertake, a national police check, NDIS Worker Screening Check and working with children check as part of the pre-employment checks.
- Knowledge of current social services sector, including client-centered care, is essential
- Experience with rostering/scheduling staff is essential

Preference will be given to applicants who hold a qualification in Aged Care, HR, Administration or similar.

This role is preferred Full-Time but negotiable for the right person.

**Job Types**: Full-time, Permanent

Pay: $35.95 - $37.95 per hour

Expected hours: 38 per week

**Benefits**:

- Employee mentoring program
- Professional development assistance
- Referral program

Schedule:

- Monday to Friday
- Public holidays

Supplementary Pay:

- Overtime pay
- Penalty rates

**Experience**:

- relative community based: 2 years (preferred)
- rostering/scheduling: 1 year (required)

Licence/Certification:

- Driver Licence (required)
- Qualification in Aged Care/HR/Administration (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person