Customer Service Officer

**The role**

**Accountabilities**
- Able to work to strict deadlines as part of the fulfillment team, who progress claims and provide timely customer

updates
- Optimal pathing control/hire car management & proactive management of customers into our assessment

centres and repairer network
- Work with the associated system and administrative processes associated with the customer pathing and

repair/total loss journeys
- Reduce leakage through effective management of hire car duration
- Take responsibility for getting claims on track and progressing

**What experience you’ll bring**
- Exceptional customer service engagement and ability to prioritise work.
- Interest in & ability to develop professional relationships across the motor repair, towing, hire car, & assessing industries.
- Excellent team member who can positively support colleagues and live our ‘one team’ values.
- Strong written and verbal communication skills.
- Computer literate for all claims & assessing software packages.
- Good analytical and problem-solving skills.
- Address challenges, persuade, and influence outcomes to attain desired results.

**About us**

Auto & General (A&G) is the fastest-growing major motor and home insurer in Australia, providing insurance

products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products, including car, motorcycle, home, Contents Pet and travel products, are

delivered through our multi-award-winning brand, Budget Direct and partnerships with leading brands - ING,

Qantas, Virgin Money and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us

**Our perks**
- **Location** - **North Lakes**This role is based at our North Lakes office. Save the long commute to Brisbane and

work for a growing company close to home and within walking distance to some of the north side’s best retail

outlets, restaurants and other amenities.
- **Be rewarded** - we recognise high performance and reward our people for their hard work through bonuses and

other perks.
- **Options for leave** - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave

and the opportunity to purchase additional leave to cover all of the big stuff.
- **Grow with us** - we’ve got learning and professional development opportunities to suit everyone.
- **Give back**:

- our A&G Difference program gives you the power to change our community for the better through

volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- **Take care of yourself** - your wellbeing is important to us and our healthy mind and body hub, mental-health

support and fitness discounts will help you be your best self.
- **Celebrate the wins** - we love sharing our successes and celebrating together - join us and you’ve got a ticket to

our many on-site events throughout the year, family fun days and annual celebrations.
- **Save money**:

- as well as discounts on insurance products, we’ve teamed up with some incredible retailers,

hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
- If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business,_

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place

to work for all.
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or

sending any unsolicited resumes to our recruitment team or hiring leaders across our business. Auto & General is

not responsible for any fees related to unsolicited resumes.