
Customer Service Officer
3 days ago
**Purpose of the Role**: **Position Accountabilities** - Deliver excellent customer service and all associated system and administrative processes associated with the customer repair journeys, ensuring compliance with the GICOP - Ability to resolve level one customer complaints - To support cohesive IAC, Statewide and National initiatives, and workload sharing/ balancing of customer service standards. - Identify issues, remove blockers and make decisions to get customers repairs completed in a timely manner - Promote positive team culture and enhance a vibrant work environment **What experience you’ll bring;** - Exceptional customer service engagement and service delivery - Excellent ability to prioritise work - Professional approach, ease of engagement and high levels of personal resilience - Excellent team member who can positively support colleagues and live our ‘one team’ values - Strong written and verbal communication skills - Computer literate for all claims & assessing software packages - Good Analytical and problem-solving skills **The benefits of working at A&G;** - **Location** - This will be based in North Lakes office. - **Be rewarded** - we recognise high performance and reward our people for their hard work through bonuses and other perks. - **Options for leave** - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff. - **Grow with us** - we’ve got learning and professional development opportunities to suit everyone. - **Give back**: - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about. - **Take care of yourself** - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self. - **Celebrate the wins** - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations. - **Save money**: - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia. **About us** Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance. **Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.** - A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
-
Customer Service Officer
2 weeks ago
North Lakes, Australia Kennedy Reid Full timeHybrd working - North Lakes Location - parking onsite - Join a global brand and a household name! **The Company** Our Client is a Multi-Faceted Global business specialising in the automotive and heavy industrial industries. Our client is a household name looking for a Warranty & Service Administration Officer who will be responsible responding to warrant...
-
Retail Customer Service Officer
2 weeks ago
North Lakes, Australia Australia Post Full time**Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...
-
Customer Service Officer
2 weeks ago
North Lakes, Australia Auto & General Holdings Full timeThe Customer Service Officer will collaborate with assessors, frontline motor claims teams, and other stakeholders, including repairers, to ensure a seamless repair experience for our customers. This will be achieved by demonstrating 'one team' behaviours, fostering excellent customer relationships, maintaining high service levels and professionalism, and...
-
Customer Service Officer
2 weeks ago
North Lakes, Australia Bank of Queensland Full time**About the Role** - Join ASX 100 Finance Leader - Seeking passionate Customer Service Officer to join the BOQ team - Flexible workplace & Collaborative Team - Owner Managed Branch North Lakes Based As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customers service to your customer network. You...
-
Customer Service
2 weeks ago
North Lakes, Queensland, Australia Orange Sherbet Full time $45,000 - $60,000 per yearWe're looking for a friendly, capable and motivated Customer Service Assistant to join our team in North Lakes. If you're passionate about creating great customer experiences, love working as part of a values-driven business, and are keen to grow with us, we'd love to hear from you About the Role:This role will be based in-person at our North Lakes office....
-
Customer Service Officer
2 weeks ago
North Lakes, Australia Auto & General Holdings Full timeThis Role is based at North Lakes Central This will be achieved by demonstrating 'one team' behaviours, fostering excellent customer relationships, maintaining high service levels and professionalism, and taking full ownership of the customer's repair journey and claim fulfilment. ? Deliver exceptional customer service and manage all associated system and...
-
Customer Service Officer
3 days ago
North Lakes, Australia Auto & General Holdings Full time**Perform the role displaying one team behaviours to create excellence in customer relationships, service levels, professionalism, owning the customer’s repair relationship/ claim fulfillment.
-
Customer Service Officer
1 day ago
West Lakes, Australia BankSA Full timeCreate your best future and join BankSA West Lakes Branch as a Customer Service Officer. **What's the role?** A Customer Service Officer at BankSA plays a key role in assisting customers with their banking needs. This role typically involves providing support for everyday banking transactions, answering inquiries, and offering tailored solutions to meet...
-
Corporate Services Officer
7 days ago
North Lakes, Queensland, Australia Department of Education Full time $60,000 - $80,000 per yearThe Metro North Region, Regional Operations Team are looking for a Temporary dynamic individual, ready to collaborate with purpose in a supporting team environment, contributing to the future of education in Queensland.This position will be based in either North Lakes or Wooloowin Regional Office.About the DepartmentWorking for the Queensland Department of...
-
Retail Customer Service Officer
3 days ago
Taylors Lakes, Australia Australia Post Full time**Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...