Itsm Digital Release

**We are Woolworths Group**

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

**ITSM Digital Release & Change Management Lead**
- Join an innovative and dynamic team with an inclusive culture
- Help shape the future of our customer experiencesStrong opportunities for growth and career development in the role

**Woolworths Group**

We’re a proud part of the Woolworths Group - 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose - ‘to create better experiences together for a better tomorrow.’

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

**What you’ll do**
- Change & Release Management Oversight: Manage process updates, align with Woolworths Group policies, ensure processes are fit for purpose, and oversee all logged Requests for Change (RFCs) while validating risk assessment, planning, testing, and controlled releases.
- Coaching & Collaboration: Consult and coach change requesters, coordinators, implementers, and project teams while maintaining alignment with tribes, squads, and cross-functional governance practices.
- Strategic & Operational Leadership: Lead key forums (e.g., blameless retrospectives), manage E2E agile release management, and ensure alignment with Digital Technology’s strategic goals and objectives, including human-centered process design.Toolset & Process Enhancements: Create and manage ITSM tool enhancements (e.g., ServiceNow), perform UAT/BVT, and ensure end-to-end integration across business processes and systems, including continuous improvements to service management.

**What you’ll bring**
- Skills in Digital Transformation & Process Automation: Proficient in digital adoption, process design, Lean methodologies, Human-Centered Design, and automation with tools like ServiceNow ITSM/ITOM, Atlassian products, Azure DevOps, and GitHub Actions.
- Leadership and Communication: Strong leadership, coaching, and training abilities, with the capability to articulate messages clearly to diverse audiences, make sound decisions under pressure, and maintain a customer-focused mindset.
- Holistic and Analytical Approach: Forward-looking with experience in designing reports, Service Design, Transition, and Operations, enabling better business decision-making and seamless service delivery.Qualifications and Technical Knowledge: Certified in ITIL 4 and Agile practices, with over 8 years of experience in service management, along with advanced skills in tools like ServiceNow and working knowledge of DevOps and test automation frameworks.

**What you’ll Experience**
- Work from Anywhere - A progressive and flexible ‘Work from Anywhere’ policy that gives you more control over your work, life and wellbeing.*
- Team Discounts - Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

**Endless possibilities with Woolworths Group**

We’re a proud part of the Woolworths Group - 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose - ‘to create better experiences together for a better tomorrow.’

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

**Everyone belongs at Woolworths Group**

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are be