Agile Service Management Coe Lead

**We are Woolworths Group
We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

**Agile Service Management CoE Lead
- Join an innovative and dynamic team with an inclusive culture
- Help shape the future of our customer experiencesStrong opportunities for growth and career development in the role

**What you’ll do
- Strategy & Roadmap: Develop, communicate, and implement an Agile Service Management & Operational Governance strategy aligned with W-Digital and broader business goals.
- Financial Management: Manage budgets for your value stream, including people, utilities, software, and licences, ensuring alignment with WX financial objectives.
- Operational Excellence: Drive the adoption of DORA/FLOW metrics and maintain healthy operations across W-Digital, continuously working to reduce major incidents.
- Technical Debt Reduction: Proactively identify and address operational technical debt through problem management and analysis to improve system stability.Collaboration & Leadership: Foster strong relationships with stakeholders, W-Digital leadership, and Woolworths Group teams to leverage expertise and ensure effective delivery.

**What you’ll bring
- Communication: Can effectively explain complex technical information to non-technical audiences.
- Agile Expertise: Experienced in working within and leading teams in a "scaled agile" environment.
- Team Leadership: Proven ability to lead and manage diverse teams, including service delivery managers, technology partners, and ITSM specialists.
- Technical Proficiency: Possesses strong knowledge and experience in Agile Service Management, DevSecOps, Partner Management, Service Delivery Management, and core ITIL processes.Leadership & Strategic Thinking: Demonstrates a customer-centric and collaborative approach, with strong commercial acumen, strategic decision-making abilities, and a commitment to fostering an inclusive and high-performing team culture.

**What you’ll Experience
- Work from Anywhere - A progressive and flexible ‘Work from Anywhere’ policy that gives you more control over your work, life and wellbeing.*
- Team Discounts - Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

**Everyone belongs at Woolworths Group
**Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.